Windows 10: Scanner error after it has been idle for some time

Hello,

We've recently upgraded our PC's from windows 7 to Windows10 and are using a KODAK i1420 scanner to scan documents and save them on our server. We scan multiple times per day, sometimes with a half hour interval in between. Since the upgrade, we've been getting a strange error message when we initialise the scanner:
Imgur: The magic of the Internet

When we turn the scanner on and off again, the error does not show up anymore until a half hour later when we want to scan a new batch of documents.

Things I have tried so far:

- In power management I disabled the selective USB interruption after which I rebooted the PC
- In Device Manager, I disabled the option that the computer is allowed to put the device to sleep on all USB-roothubs and stuff, rebooted
- I inserted the scanner in another USB-port, rebooted

Or could this be an issue with the scanner driver. By looking at the error (KDISIS01) I start to think there might be something wrong with the ISIS-drivers of the scanner.

Anyone who might have a clue?

scanner type: KODAK i1420
driver version: 3.09
Windows OS version: WIN10 1903

:)

 

Error: Set the PC to start scanning when scanning using Cannon scanner

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message?
  
• Which application are you using to scan the document?
  
• What is the make and model of the scanner?
  
• Were you able to use the scanner earlier?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to refer the steps mentioned in the article

Install and use a scanner in Windows 10 and see if that helps.



Please reply with the detailed information to help you with the issue.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microtek scanner on Win 10 Pro

Hi Jean,

To get better clarity on the issue, kindly answer the questions below:

• Is the scanner detected under Devices?
• Were you able to see the scanner on the Device Manager?
• Have you installed the latest driver for the scanner?

We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

• On the Start menu, type Troubleshooting and hit enter.
• Choose Hardware and Sound.
• Select Hardware and Devices and run the troubleshooter.

If issue persists, we suggest you contact the manufacturer to get better assistance.

Do let us know if you need further assistance.

 

Win 10 does not recognize scanner


I hesitate to suggest this, because it's far from free ($40/$80 for standard/pro), but Vuescan has your scanner on its supported list:

VueScan Scanner Software for Windows, Mac OS X and Linux