Windows 10: Scanner is "not connected." Printer is working.

An update on Windows 10 took place on 12th March 2019 and today when attempting to scan a document it says that my scanner is not connected although the printer is working fine. What can I do?


* Original title: Scanner

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Connecting printer to my laptop

Hi Shirley,

Using a wireless printer can help your work to be more productive. Since you're trying to connect a printer to your laptop, you can use the easy steps below:

• Type in "printer" in the Search box.
• Select Printers & Scanners.
• Turn on the printer.
• Refer to the manual to connect it to your Wi-Fi network.
• Hit Add a printer or scanner.
  
• Select the printer from the results.
  
• Click Add device.

Let us know if you need additional assistance.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.