Windows 10: Scanner not connected to computer

My printer is an all in one with scan, copy, photo and print. The printer is connecter to the computer via wi-fi. The scanner is not connected.

:)

 

scanner doesn't find my computer with error message "no scanner is connected".

Hi Linda,



Thank you for posting your query on Microsoft Community.



I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if there is change in scanner settings.

To assist you better, please provide us the below information:

• What is the make and model of the computer?
• Have you made any changes to the computer prior to the issue?

I suggest you to try to refer to the suggestion provided in the below Microsoft Help Article and check if it helps. Also try to run the printer troubleshooter, it will troubleshoot on scanner related issues.

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Also I recommend you to refer to the user manual for printer device and try to check if there is any change in scanner settings.

I suggest you to check if scanner is detected through below steps.

1. Click on Search bar.

2. Then type "View scanners and Cameras" without the quotes in the search bar and click on it.

3. Check if scanner is getting detected in it or not.



Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.

 

Computer/Scanner Communication

I have a HP laptop running Windows 10 and an Epson WF-2630 Printer/Copier/Fax/Scanner. I am able to print but unable to scan documents. I keep getting a message that there is no scanner connected to the computer. I have downloaded every update I could
find for the laptop, Windows 10 and the printer. While the scanner is now listed under printer and devices in my settings menu (it didn't initially) the computer still isn't communicating with the scan function of my printer. Any suggestions on what to do
would be greatly appreciated.