Windows 10: Scanner not detected by Windows Scan

Hello Community,
since the latest major update of Windows 10 Pro (about 1 month ago), my USB scanner no longer works correctly.

It scans a few pages and than hangs.

I use a 3rd party software that includes its own drivers for older scanners like mine - Xerox Documate 150.


I have tried:

- new cables

- alternative USB ports

- alternative PC with same Windows version

- restore the original drivers from Xerox


all fail.


Since the scanner is detected by windows, and claiming it works correctly,
I installed Windows Scan to try an alternative software, but it does not detect this scanner - it does detect other scanners I have.


Any idea what could have gone wrong during that update and how I could solve this issue ?


Many Thanks

Georges

:)

 

No scanners were detected

I tried using my Windows Fax and Scan like I usually do. I get this error:

No scanners were detected. If a scanner is installed, make sure that it is powered on and connected to the computer and then try again. For information about adding or troubleshooting scanners, see Help and Support.

I searched on Windows website and found this:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + X”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• Press “Windows Key + X” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the scanner drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.
  
  This was not helpful.
  

 

Windows Fax and Scan "No scanners were detected"

My laptop is running Windows 10. The printer is a Canon MX922. Just installed updated printer driver.

When I print its fine. Also when scanning using the Canon IJ Scan Utility it scans fine.

However when using Windows Fax and Scan I receive the message "no scanners were detected".

Any suggestions?

Thanks

 

Windows Fax and Scan - changing scanner

Thanks, Andre, and thanks for the screenshots. I deleted all my scanners except one (the
Epson WF-7720 MFC). Windows Fax & Scan still tried to use another scanner, even though it was no longer showing on the Windows 10 Printers & Scanners screen nor the Device manager > Printers list. I found that scanner
hiding in Device Manager > Imaging Devices and deleted it there.

Now when I try to start a scan, Windows Fax and Scan says "No scanners were detected..." Same error message when I use Ethan's Tools > Scan Settings suggestion. After that
error message there is no screen to change/choose a scanner. Arghh.

Note that I can use the Epson scanner just fine with most other software:

• Corel PaintShop Pro X9 [32 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [32 bit] File > Import > TWAIN source > Select Source lists all my scanners (and a webcam and I can select my Epson and scan OK.
• Corel PaintShop Pro X9 [64 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [64 bit] File > Import > TWAIN source > Select Source lists nothing. Apparently, that is a known bug in the 64 bit version. Maybe that is
  a clue why Windows Fax and Scan can't see my scanner?
• Epson Scan 2 works (it should; it came with the Epson WF-7720 MFC). Strangely, it lists two scanners: "Epson WF-7710/7720 Series(Network 01)" and "Epson
  WF-7710/7720 Series(Network 02)".
• NAPS2 ("Not Another PDF Scanner") has a Profiles button that shows my Epson scanner and scans OK. Interestingly, when I use that Profiles button to add a new scanner and select WIA driver, nothing is listed. When I
  select TWAIN Driver, I see the Windows Select Source screen that lists all my scanners (and a webcam (just like PaintShop Pro above). Maybe Windows Fax and Scan only sees WIA devices and not TWAIN devices??