Windows 10: Scanner requires a WIA Driver

My Canon MG3650 printer /scanner has suddenly developed a problem. When I click on the scanner a message appears saying I need a WIA Driver to use this device. Canon UK are unable to help, saying it is a Windows Driver. Can somebody help me please, I have tried everything.

Thanks a lot

:)

 

computer does not recognize scanner says WIA driver missing

Hi,

Solution 1: Restart Windows Image Acquisition (WIA) Service

1. Type services in the search box, and then you will see services application is on the best match position. Open the services desktop application.

2. Find the Windows Image Acquisition (WIA) in the services.

3. Right-click Windows Image Acquisition and select Properties from the context menu.

4. In WIA services properties, select the startup type as Automatic. And then click Start button in service status.

Tips: if the services status is running, try to stop it and then restart it again.

After you click the start button, windows 10 is attempting to start the WIA service on local computer. The process takes several seconds.

5. After the services control finish, click OK button.

6. Follow above steps to start other two services: Shell Hardware Detection and Remote Procedure Call (RPC).

After that, you can use the printer and scanner to test if it needs WIA driver when scanning.

Solution 2: Uninstall Scanner Driver

1. Open device manager and expand the Imaging devices.

2. Find the scanner and right-click it to select Uninstall.

Then the scanner driver will be uninstalled in your Windows 10.

3. Restart your computer, system will scan all the devices and install Windows 10 WIA driver for your scanner. And now, when you scan the documents, it can copy files properly.

Solution 3: Update Scanner WIA Driver

If the computer cannot help to install the WIA drivers correctly, you should do this thing by yourself. And sometimes, after you upgrade system to Windows 10, the incompatible or corrupted scanner driver may cause this problem. And there are two ways you can
do to update WIA drivers for your scanner.

As the error remind, there is a CD containing WIA drivers for your Scanner, so reboot the CD with the CD/DVD drive to install the WIA driver step by step. But if you cannot find the CD media, you should go to the manufacturer’s website such as HP, Dell, Epson,
Fujitsu.

1. Enter the scanner manufacturer’s website to find the scanner drivers and firmware, download them manually.

2. Install the scanner driver and update firmware step by step.

Solution 4: Troubleshoot for your Scanner

If the Scanner appears the error of “You need a WIA driver to use this device”, you can troubleshoot to fix the WIA driver missing problem. It is an automatic tool which can help to fix all the scanners whatever it is, Canon scanner, HP scanner or Dell scanner.

1. Go here: Windows > Settings > Update & Security > Troubleshoot.

2. Find Hardware and Device, and then click Run the Troubleshooter.

It will start scanning all your Windows system devices including Scanner and find the Scanner error and then repair it automatically.

Tips: If you are using a printer which contains the scanning function, you can also choose to troubleshoot the printer.

I think these three solutions will help to solve WIA driver disappearing problem. And if the scanner cannot scan, you can do a system restore to solve it if you want.

 

wia driver

Hi Jan,

An outdated scanner driver is one of the possible reasons why your scanner needs a WIA driver in Windows 10. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.
• Do you have a third-party security software installed?

Meanwhile, I would suggest that you download and install the latest scanner driver from the manufacturer's website of your device. You can follow the steps in this

Forum Article that was provided by Andre Da Costa and go to the section,
How to find and download drivers from the manufacturers website.

We'll be looking forward to your reply.

 

WIA driver and Canon scanner

For what it's worth. After almost but not all Win10 updates my Canon MX512 scanner is not found by my PC, neither by wireless or USB connection. The printer part works fine. A message appears telling me that I need to install the WIA driver. My MX512
was up to date on software/drivers. I have been using Win's built-in scanner utility. Because it was simpler to use, less bells and whistles.

From my call to Canon I came away with the following answer. Canon said that it was up to MS to fix the problem and recommended that I use Canon's printer/scanner software which I am now using w.o problems. My web browsing seems to indicate that MS has
not addressed this and there is no WIA driver to download and install. I see that HP printer/scanner owners face the same issue and are somewhat aimlessly (like me) searching for a WIA driver. I didn't have this issue with 8.1 or XP.

My conclusion is that Win 10's scanner utility will be problematic in some cases and rather searching for possibly a non-existent WIA driver it is best to use the software that comes with the unit.