Windows 10: scanner worked on my old laptop, but not my new one, both Win10

I have an ancient HP Scanjet 4500c scanner which isn't supported by HP any more, but for which Windows 10 installed the driver automatically when I plugged it into my old laptop. However when I plug it into my new laptop Device Manager says "There are no compatible drivers for this device." How is it possible that it used to work in Windows 10 and now it doesn't?

:)

 

epson 2013 printer all in one won't scan w Win 10

OS is Windows 10, updated from Win 8.1, both 64 bits

Epson SX235W All in One printer, 2013, only two years old

Acer ES1-512 only one month old, previous Acer Aspire w/ Win 7 data transferred successfully onto new ACER

Updated to Win10 on 1 Aug 2015 to get rid of detestable Win 8.

Since the Win10 update my scanner is not being recognized by my laptop. I uninstalled and reinstalled printer twice to no avail. Went onto Epson support and downloaded a newer scanner driver, made sure all the Win10 updates were updated
onto the printer from Epson support. Printer prints fine, just won't scan. Aggravated. Found a thing on the Epson support saying the scanner will only work with Win Vista or 7. I ran troubleshooter and changed to those but still get the same error message:
Cannot communicate with the scanner


Can anyone help me find the solution? I had an Epson Network icon with my printer install on my former laptop. Is this maybe the problem? If so, why isn't Epson Updater patching this???

 

epson 2013 printer all in one won't scan w Win 10

I also have the same problem

 

I ran into a similar situation with an older HP printer/scanner that worked on the lady's Desktop with Win10 but wouldn't work on her husband's new Notebook that came with Win10, same message about no drivers. HP's support site had no drivers for Win10. Turned out the Desktop was an Upgrade to Win10 but was still able to use her Win7 drivers. They got a new printer. I would imagine a clean install of Win10 on the Desktop would have had the same issue about no drivers.

 

Thanks for replying!

Yes, that would explain it. The old laptop had been upgraded from Windows 7.

I downloaded a driver from Softpedia but I haven't tried to install it yet. Virustotal gives it the all clear in every test except Comodo which alerts for "heur.suspicious" (i.e. not a specific virus/trojan). I'm trying to work out whether it would be safe to install.

 

If you can find a Windows 7 driver from HP then you could install that using compatibility mode.
Compatibility Mode Settings for Apps - Change in Windows 10

 

HP don't publish software for devices over 10 years old, which includes my scanner. In the end I found a driver at Softpedia, checked it was clean at Virustotal, installed it in compatability mode, and it works.

 

Hi ricecrispies,

Did you tried to install a compatible driver to have a try? I think you can try first. Use the device manager to find a compatible driver.

 

As I said earlier, HP have removed all drivers for very old gear from their web site.

 

Glad to hear you found one that works. Gotta love keeping that old equipment useful!