Windows 10: School Account Password Reset Issue - "Make sure your entry is correct." Despite Entering...

I'm using a York school account on Microsoft and I keep getting a notification from Windows to reset the password as it's expiring soon, but I can't reset it through Change password windowsazure.com as it always says I have the wrong old password entered.Is this an issue for other users as well? If I just wait until the password expires, is it easy to reset then?

:)

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Issues while resetting Microsoft account password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while resetting the password for your Microsoft account.



As you have that after entering the code it asks you to enter the current password, I would suggest you to try the following steps and see if that helps.

1. Try resetting the password using in-private browsing. If you are using Edge or Internet Explorer press,
   Ctrl + Shift + P to open Private tab. If you are using Chrome, press
   Ctrl + Shift + N.
   
2. Try clearing Cookies and Cache of the browser. Refer the article
   
   Delete and manage cookies. To clear Cookies in Edge follow the steps mentioned below.
   

• Open Microsoft Edge and go to
  Settings and more > Settings > Privacy & security.
  
• Under Clear browsing data, select
  Choose what to clear.
  
• Select the Cookies and saved website data check box and then select
  Clear.
  

If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.