Windows 10: Screen and mouse Issue after removal of *.ini driver

I recently used command prompt, to remove a brother printer driver *.ini that was causing me to be unable to get the 'antivirus' software to secure the memory. Now that I have done that the memory is fine, but the screen on my laptop giggles and goes black when I use a mouse. I have a second screen I use and that is unaffected. How can I fix the laptop screen situation.

:)

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Mouse Issues

Hi Nelth,

Issue as such can be a result of multiple device drivers installed to your computer. To provide you the appropriate steps that can resolve your concern, we'd like to verify the following:

• Have you made any recent changes prior to this issue?
• What is the make and model of the mice that you're using on your device?
• Have you tried using these mice to your other devices? If yes, are you experiencing the same issue?

In the meantime, if you have multiple mouse drivers installed on your device, we suggest that you uninstall them to correct any possible conflicts that may cause this issue. To do this, follow the steps below:

• Press Win + R keys at the same time to open the Run dialog box.
• In the Run dialog box, type devmgmt.msc and click on
  OK to open Device Manager window.
• Expand Mice and other
  pointing devices category, right-click on the mouse
  driver, and click on Uninstall.
• Follow the on-screen prompts.
• Once done, restart your computer to apply the changes.

Note: Windows will automatically download the driver. If not, you can re-download the mouse driver on the manufacturer's website.

Give us an update with the outcome.