Windows 10: Screen Flickering When Scrolling Up In Desktop Menu

Hi there! Every time I right-click in the desktop and start to scroll up, my laptop screen flickers badly. Can I ask what is causing this? Thank you to anyone who will help.

:)

 

Screen flicker and hangup on desktop screen

The short term fix for me was to roll back to Windows 7. I did not have the time to work through the issues but will try again in a week or so. I had a call in to the Microsoft Answer Desk and got a call back after I rolled back. Pasted below are the suggestions
to attempt find the problem. In my case, I suspect Norton was the culprit since that was the common product on both my desktops and I was not seeing a flicker in Task Manager window.

From the Microsoft Answer Desk:

Here are the Steps for the Flickering issue.

If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues.

To start, press this key combination: CTRL+SHIFT+ESC

If this opens Task Manager and that window is NOT flickering:The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly.

• Use the File, Run option in Task Manager to open additional tools as-needed. Be sure to check the box to run tools as Administrator. These could include:
  
  appwiz.cpl: Opens Programs and Features
  
  compmgmt.msc: Opens Computer Management
  
  cmd.exe
• You can search for crash events in the Event Logs and find if any third party DLLs are the faulting module in the Explorer,.exe crashes Or uninstall software that is likely to include shell extensions.
  
• If removing software does not resolve the issue, use these commands to repair Windows:
  
  dism /online /cleanup-image /restorehealth
  
  sfc /scannow

We have reports that removing these apps help resolve the issue:

• Norton Antivirus
• Other AV solutions
• iCloud
• IDT Audio (faulting module IDTNC64.cpl)

If Task Manager is flickering, or it didn't open, proceed with display driver troubleshooting:
The likely cause is a display driver or display hardware issue.

• Boot to Safe Mode with Networking.
• Use the same steps here as for Black Screen issues - if dual chipset, disable built-in graphics, if still flickers, try with only the other chipset enabled.
  
• If this does not work, or there is only a single chipset, uninstall the device and remove the driver software.
  
• Then boot into Windows and update the drivers to the latest from the manufacturer.
  

Here are the Steps for the Flickering issue.

If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues.

 

Screen Flickering At The Half Bottom Of The Screen.

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the make and model number of your computer?
   
2. Have you connected any external monitors to the computer?
   

To narrow down the issue, I suggest you to try connecting another monitor as well as another monitor cable and check if the issue persists.

Meanwhile, try the below troubleshooting methods and check if this helps.

Method 1:
Troubleshoot Screen Flickering In Windows 10.

If the issue persists after checking with another monitor and the monitor cable, try the troubleshooting steps mentioned in
Troubleshoot screen flickering in Windows 10 and check if this
helps.

Method 2:
Changing The Screen Refresh Rate.

1. Right-click on an empty area on your desktop > Click on
   Display settings > On the right-pane, scroll down and click on
   Advanced display settings.
2. Click on the Display adapter properties for Display 1 > In the next window, go to
   Monitor tab > Under Screen refresh rate drop-down menu, try changing the desired Hertz rate.
3. Restart the computer after changing each rate and check if the issue persists.

Give it a shot and let us know of any changes.

 

screen flickering before booting to desktop

Hi,

This issue with flickering screen in Windows 10 could have happened due to incompatible or outdated driver. We suggest that you follow the steps provided in this

article to troubleshoot flickering screen.

Let us know if you require further assistance.