Windows 10: Screen Freezes but Audio Still There -- Need to Hard Restart. Help?

Hello all, so let me elaborate the subject by explaining my problem.


I am using an Acer Nitro 5 laptop AN515-43-R2WK. This has been happening for the past 3 days. There's no specific moment or scenario that triggers this; but this all happens randomly. Sometimes whenever I watch videos, the screen turns dark for a bit and then returns to normal then the freeze begins. I never experienced this when playing games though, only when browsing or doing something else. Whenever it occurs, I need to hard reset my PC. I haven't found any fixes so that's why I am asking here, what should I do to determine the cause and how to fix it? Thank you!


Here are my specs:


CPU: AMD Ryzen 7 3750H 2.3 ghz

GPU Display: AMD Radeon RX Vega 10 Graphics

GPU Render: Nvidia GeForce GTX 1650

RAM: DDR4 16GB

:)

 

Freezes on restart


Device is up to date, however from either the Start menu or Command prompt Windows freezes at manufacturer splash screen on restart, requiring hard shutdown,
This returns even after clean install of Windows 10

suggestions or recommendations *Sick

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows Audio doesnt work, everytime a restart is required to bring back the audio

Hi Anthony,

Thanks for providing suggestions. I have tried all the listed troubleshooting before I raise an question over here.

None of the things helped....in few steps it makes Audio work(Only because of the Restart that is made) again if I shutdown my system and start back after couple of minutes/hours audio doesn't work.

Thank You!!