Windows 10: Screen Freezes turns to black screen then back to normal display issue

Good day,

Im not sure if this can be considered a BSOD issue, but hear me out. Im using Win10 Ver 1809

ive been experiencing this quite often these days. My screen freezes turns to black screen then back to normal. Its weird coz I play a lot of games but this happens randomnly whenever I play this mmorpg Dragon Nest. I've check the event viewer and i found this event ID 4101 saying "Display driver amdkmdag stopped responding and has successfully recovered."

I kinda have the same issue with this guy, Black screen and shutdown on Dragon Nest Solved - Page 3 - Windows 7 Help Forums and I tried doing the verifier thing, but right after restarting i get this driver-verifier-detected-violation something, ur pc ran into an error blah blah. so i tried running it on safe mode to disable verifier. I also tried doing the TDR thing but no luck. I dont really know what im doing. I purely rely on trial and error basis. Please see attached. Hope you can guide me with this one. Thank you!

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Screen freeze

'screen freeze' is a very vague term.

Can you describe the issue with more detail?

ex: the image on screen freezes, but i can hit the power button and windows shuts down normally, and i can hear sounds in the background.

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.