Windows 10: Screen froze but keys responsive - dwm.exe error

Sometimes my display will froze. This doesn't happen during gaming but rather when the pc is idling or simply just surfing net. When the display froze, the keys remain responsive so during that "froze" period, I did a "win+r" and "shutdown /r" to reboot the pc.

This only happen recently and I do not know the cause. Pulling up the event viewer, I see "dwm.exe" errors.

Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xe0464645 Fault offset: 0x0000000000000000 Faulting process ID: 0x34e8 Faulting application start time: 0x01d627495940e129 Faulting application path: C:\Windows\System32\dwm.exe Faulting module path: unknown Report ID: c357863a-f467-4845-b618-3c0982150905 Faulting package full name: Faulting package-relative application ID:

Any idea what is causing this dwm.exe error?

submitted by /u/Lu5ck
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:)

 

disabling dwm access denied

I don't know if it is even possible to disable DWM and still have Windows working normally but I found a list of solutions that can solve problems related to DWM:

How to fix Desktop Window Manager notification issues in Windows 10

 

froze screen

Hi,

Windows 10 may have encountered a system conflict that caused this issue. Since you can't access anything after it got stuck to 75%, we suggest that you perform a startup repair. Kindly follow the steps below on how to perform this troubleshooting step:

• Boot to Advanced Startup Options from a hard reboot. Press and hold the power button on your PC until it powers off and until it powers on.
• Repeat steps 1 and 2 above until you see the Windows logo screen or Please wait
  during boot. Usually it may take repeating up to 3 times.
• Select See advanced repair options.
• Under Advanced Startup Options, select
  Troubleshoot.
• Select Advanced options. Under Advanced options, select
  Startup Repair.
• If prompted, select an administrator account to provide credentials for approval, type in the password and click
  Continue.
• Startup Repair will now start Diagnosing your PC, and attempt to automatically repair it.

Please allow a couple of minutes or hours to diagnose your PC by the startup repair.

Kindly get back to us with the results.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.