Windows 10: Screen goes black after exiting windows recovery environment

I bought a laptop from someone and they weren't able to reinstall windows before selling. Whenever I finish selecting any of the options in the windows recovery environment the screen goes black and stays that way. Now instead of booting into windows it restarts saying it needs to repair but was unable to fix the problem.

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Black screen after exiting games


Hi all,

Ever since I installed the Windows 10 Anniversary edition update a few weeks ago, I've been having a weird display issue.

Every time I finishing playing a game, upon exiting back to Windows my desktop is completely black. After some trial and error I've found that disconnecting the HDMI cable from my monitor for a couple of seconds and then plugging it back in results in the correct display.

I've done some Googling and it's been suggested that Windows may be showing me a "ghost display"; that is, a display that it thinks exists, but actually doesn't.

However, I don't believe that is my issue, as in advanced Display Settings, no second monitor is displayed, and one is not detected when I click "Detect". In addition, the Intel HD Graphics application does not show/detect any non-existent device.

It was also suggested that my D-Sub connector may be faulty and thinking that there is a second display when there is not, but connecting a second screen via that port and then playing/exiting a game results in the same issue.

I'm currently at a loss as to what the issue could be, so if anyone has any hints/tips as to what my next steps should be (or, of course, the answer), I'd be grateful for your assistance.

Thanks,
David