Windows 10: Screen goes black but sound is still on and windows is still on and working.

Discus and support Screen goes black but sound is still on and windows is still on and working. in Windows 10 Gaming to solve the problem; My pc has a i9 14900k paired a gigabyte z790 gaming x latest UEFI instaled with a rtx 4080 from palit and 32 gb of ddr5 ram 6000mhzI tested everything,... Discussion in 'Windows 10 Gaming' started by Gonçalo Ministro, Jul 11, 2024.

  1. Screen goes black but sound is still on and windows is still on and working.


    My pc has a i9 14900k paired a gigabyte z790 gaming x latest UEFI instaled with a rtx 4080 from palit and 32 gb of ddr5 ram 6000mhzI tested everything, when i run benchmarksfurmark and cinebench using 100 porcent of gpu and cpu at the same time, max cpu temps at 88 degress, i dont get any crash or black screen, but when i am gaming like forza horizon 5 or any other game the screen goes black after about an hour or even after minutes.Does someone know how to solve this problem?

    :)
     
    Gonçalo Ministro, Jul 11, 2024
    #1
  2. Rose Cal Win User

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Jul 11, 2024
    #2
  3. Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    Troubleshooting black or blank screens in Windows - Microsoft Support

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Jul 11, 2024
    #3
  4. 95Viper Win User

    Screen goes black but sound is still on and windows is still on and working.

    Black screen after 'Starting Windows' sequence

    Sounds like the old... windows black screen of death.

    Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

    They, also, have some other options there, too.
    Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.
     
    95Viper, Jul 11, 2024
    #4
Thema:

Screen goes black but sound is still on and windows is still on and working.

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