Windows 10: Screen goes black on new HP laptop

I am currently setting up a new HP laptop and the screen keeps going black but not completely off after about 1 minute. The only way I’ve been able to turn it back on, is to shut the laptop down and restart it. When the screen is off, no keyboard buttons work including ctrl alt delete and ctrl alt esc and there is no mouse either. The laptop came with Windows 10 and the problem started before Windows 11 was installed as part of the setup, so I don’t think it’s a Windows 11 issue. I don’t believe the laptop came faulty as this problem only started when I had to restart the setup to use a di

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My hp laptop screen goes black randomly

Hi afrozahmed1,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the model of HP laptop you are using?
   
2. Does the black screen occur while using the PC or while restarting the machine?
   
3. Are you aware of any changes happened on the computer prior to the issue?
   
4. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)
   

I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
These screens may appear with or without the mouse pointer.
The main causes are Problems with the driver for your display adapter or incompatible application.

I would suggest you to follow the steps mentioned in the article on
Troubleshoot black screen or blank
screen errors,
refer the section
I see a black or blank screen after signing in to Windows 10.

If that doesn’t help, I would also suggest you to go through the article provided by HP on
Troubleshooting Screen Issues (Windows 10, 8, 7),
refer the section No image on the screen, or the screen is blank.


Disclaimer: The article include the step of updating BIOS. Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems
that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

my hp laptop screen goes black randomly

my hp laptop screen goes black randomly when using it

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.