Windows 10: Screen goes black when I touch the touchpad on my laptop

Discus and support Screen goes black when I touch the touchpad on my laptop in Windows 10 Software and Apps to solve the problem; HP Intel Core i5 10th gen, Windows 11 Home version 22H2, 64-bit operating system, x64-based processorI know next to nothing about how computers... Discussion in 'Windows 10 Software and Apps' started by Rachel Bracker, Aug 16, 2023.

  1. RACHEL BRACKER
    Rachel Bracker Win User

    Screen goes black when I touch the touchpad on my laptop


    HP Intel Core i5 10th gen, Windows 11 Home version 22H2, 64-bit operating system, x64-based processorI know next to nothing about how computers work....... I've seen a couple posts from others with the same issue - my attempts at the responses were unsuccessful. It just started doing this a couple of days ago, it was fine for one whole day, and now every time I touch the touchpad, the screen goes black. I have a touchSCREEN and once I touch that, the screen comes back on and is otherwise working perfectly fine. HELP!!!!

    :)
     
    Rachel Bracker, Aug 16, 2023
    #1
  2. MARIA FAB
    Maria Fab Win User

    Screen goes black

    Hi,

    To isolate your concern, we would like to ask a few questions:

    • Were there any changes made on your laptop prior to this?
    • Does it only happen when you use Internet Explorer, or have you tried using a different browser?
    • Are there any external devices plugged into your laptop?

    If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
    link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
    Internet Explorer, click here.

    Let us know how it goes.
     
    Maria Fab, Aug 16, 2023
    #2
  3. KEIEM
    Keiem Win User
    Laptop goes to black screen in 2 minutes.


    Hello,
    Just installed Windows 10 yesterday. I have a Toshiba laptop.
    When no programs are running and I'm not working on the laptop, it automatically goes to a black screen now after 2-3 minutes. When I then touch a button or the mouse, it goes back to normal screen, and I can also see the internet connecting again.
    All my screensavers/shutdowns are set on 10 minutes or more.

    What can cause this?
     
    Keiem, Aug 16, 2023
    #3
  4. ROSE CAL
    Rose Cal Win User

    Screen goes black when I touch the touchpad on my laptop

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article     to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Aug 16, 2023
    #4
Thema:

Screen goes black when I touch the touchpad on my laptop

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