Windows 10: Screen is freezing but mouse moves

The screen will freeze for several seconds before unfreezing. The mouse is still able to move, but its sprite won't update.Solutions tried none of these work on this computer:Changing screen resolutionUpdating the GPU driverClearing temporary filesChecking for RAM issuesDisabling Windows DefenderRestarting explorerRunning DISM and SFC scansTask Manager's Resource Monitor does not show any indicator of the GPU freezing.Specsrocessor: 13th Gen IntelR CoreTM i5-13450HX 2.40 GHzSockets: 1Cores: 10Logical processors: 16Virtualization: EnabledL1, L2, and L3 caches: 864KB, 9.5MB, and 20MB res

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Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Mouse momentarily freezes since Windows 10 Creator edition was installed

Thank you for your response. When I select "Let me pick from a list of device on my computer" I get 2 options:

HID-Compliant device

HID-Compliant Mouse

I select "HID-Compliant Mouse" followed by the "Next" button.

The message "Windows has successfully updated your drivers" is displayed. I did not get a list of drivers to choose from.

This did not resolve the problem.

I have made a further observation as follows:

When the system is searching for drivers there is a green progress bar moves across the screen. This progress bar is also freezing at the same time that the mouse is freezing. Does this suggest that it is a display issue rather than a mouse issue?

I have also timed the freezing and it is occurring for about 1/2 a second every 2 seconds rather than that originally stated above.

 

mouse axis ''X'' is now ''Y'' and viceversa

Hi Richiesco,

I would suggest you to test the issue plugging in a different mouse and see if the issue persists.

You may also test the same mouse on a different computer and let us know the results.

I would also suggest you to follow these steps and test the issue:

• Click on Start.
• Search for Ease of Access and click on Ease of Access mouse settings.
• Turn on Use numeric keypad to move mouse around the screen.
• Check if the mouse moves in the right direction when you use the numeric keypad on the keyboard.

Let us know if it helps.