Windows 10: Screen randolmy goes black

Hello! I have some strange kind of problem. I'm using ASUS Z77-A motherboard with AMD Radeon RX550 GPU. When GPU is plugged in second PCIe port known in manual as PCIe 2.0 x16_2 slot [black] at 4x mode it works perfectly well. But if I plug it in first PCIe port aka PCIe 3.0/2.0 x16_1 slot [blue] at 16x mode screen randomly goes black, even if i'm using the browser. I checked Security and Maintenance panel, and that's what i got:SourceWindowsSummaryHardware errorDate‎05-‎Jul-‎24 8:58 PMStatusNot reportedDescriptionA problem with your hardware&nbs

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen randolmy goes black

Hello! I have some strange kind of problem. I'm using ASUS Z77-A motherboard with AMD Radeon RX550 GPU. When GPU is plugged in second PCIe port (known in manual as PCIe 2.0 x16_2 slot [black] (at 4x mode)) it works perfectly well. But if I plug it in first PCIe port (aka PCIe 3.0/2.0 x16_1 slot [blue] (at 16x mode)) screen randomly goes black, even if i'm using the browser. I checked Security and Maintenance panel, and that's what i got:

Source

Windows

Summary

Hardware error

Date

‎05-‎Jul-‎24 8:58 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff800f3f684010

Parameter 2: fffff8012c4a6760

Parameter 3: 0

Parameter 4: 4

OS version: 10_0_22631

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 1033

Parameter 4 in every error is different.

BIOS version is 0603, if this matter