Windows 10: Screen Randomly Goes Black, Fans Max Out - PC Requires Power Cycle to Recover

I have tried new drivers, updated the bios, updated the chipset, but still have no luck. This is a brand new pc and it is driving me nuts please help. This just started randomly happening.

:)

 

Screen Randomly Goes Black, Fans Max Out - PC Requires Power Cycle to Recover

I am experiencing a critical issue with my Maingear PC, which I hope you can assist me in resolving. My PC's screen randomly goes black, and the fans ramp up to the highest speed. I can only restore the PC to a working state by performing a power cycle.

PC Specifications:

• Processor: AMD Ryzen 9 7950X (16 cores, 4.5 GHz, Boosts to 5.7 GHz)
  
• Graphics Card: NVIDIA GeForce RTX 4090
  
• Cooling: MAINGEAR EPIC RGB 360 AiO Liquid Cooler
  
• Motherboard: ASUS ROG Crosshair X670E Hero
  
• Memory: 64GB FURY Beast RGB DDR5 6000MHz (2x32GB)
  
• Power Supply: MAINGEAR 1000W Ignition
  
• Operating System: Microsoft Windows 11 Pro
  
• M.2 NVMe SSD: 1TB Kingston FURY Renegade PCIe 4.0 NVMe M.2 SSD
  

Troubleshooting Steps Taken:

1. Enabled and disabled XMP memory in the BIOS.
   
2. Reinstalled the graphics card drivers.
   
3. Updated the BIOS firmware.
   
4. Verified that RAM modules are installed correctly.
   
5. Ran the System File Checker (sfc /scannow) to detect file corruption.
   

Unfortunately, these steps have not resolved the issue, and I am still experiencing the black screen and high fan speed symptoms.

I would appreciate any assistance or guidance you can provide to help resolve this issue.

 

Screen Randomly Goes Black, Fans Max Out - PC Requires Power Cycle to Recover

The minidump indicates that the crash was caused by the "nvlddmkm.sys" which is the Nvidia graphics driver. Usually, this problem is caused by a corrupted/outdated driver or hardware issue.

Since you already performed the clean installation of the graphics driver and updated the Bios to the latest version, this problem is probably caused by a problem with the graphics card. The high fan speed when the graphics driver fails also points to hardware issues.

In this case, the best option is to contact Nvidia support, they will be able to help you identify what is causing the problem and guide you on how to fix it. You can see at this link how to contact Nvidia support.

NVIDIA Support

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.