Windows 10: Screen recorder witn the problem 0x87E10BC6

A few days ago I was able to make screen recorders, but now I can't. It displays the follow message: " something happened on our end. Here's the error code, in case you need it: 0x87E10BC6"

I searched and it is related to windows activation, but it IS activated.

How can I solve this problem?

:)

 

screen recorder

Hi,

To resolve your concern about screen recorder, follow the steps below:

• Click on the Windows logo found at the lower left hand corner of your desktop.
• Go to Settings.
• Click on System.
• On the left hand side, click on Storage.
• Click on This PC.
• Scroll down, and click on Temporary files.
• Click on Delete temporary files.
• Restart your computer, and then try screen recorder again.

Regarding the Windows shortcut for your screen recorder, follow the steps below:

• Open your Xbox application.
• On the left hand side, click on the Settings icon.
• Click on the Game DVR tab.
• Make sure Record game clips and screenshots using Game DVR is
  On.

Let us know how it goes.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Where to find Windows 10 Screen recorder

Hello,

Thank you for posting your query on Microsoft Community.

When you say Screen recorder are you referring to Problem Step recorder?

Steps Recorder is a feature which can automatically capture the steps you take on the computer. It also creates a text description of where you clicked and
the screen shot during each click. To get more information about the Step recorder feature please check the steps below.

How to open and use Steps Recorder:

• In the search bar type Step recorder and click on it.
• At the right side of steps recorder, click on the
  dropdown arrow.
• Choose Settings to continue.
• Under settings Name the file and specify
  saved location.
• In the Steps Recorder Settings dialog box, click Browse button.
• Name output file, choose file type (e.g
  ZIP Files or XML Files), specify saved location and click
  Save.
• After making the above changes Enable Screen Capture option by selecting
  “YES”.
• Set number of screen captures and click on OK. (By default the number of screen capture is set to 25.)
• You can use the features of step recording like Start Record, Pause Record, Resume Record, Add Comment
  and Stop Record while using the step recorder.
• Later you can check for the output of the file that you have worked on.
  

Note: You will not be able to create short videos of the screen recording using this application.


For reference:
http://windows.microsoft.com/en-IN/windows7/How-do-I-use-Problem-Steps-Recorder

Additional Information: The article below is for windows 7 but it also holds good for windows 10.

Hope this information is helpful. Kindly contact us back if you need further assistance using your Windows, we’ll be glad to assist you.

Thank you.