Windows 10: Screen shut off after playing video game

I recently got a new gaming desktop and have been dealing with the screen shutting off after just starting the game. its done it mutiple times and a livekernel event 141 would show up and say hardware error. I fresh installed windows and re downloaded everything and updated all drivers and stil same issue. I called IBUYPOWER and was told to re install GPU drivers and was told if it happened again it could be faulty GPU. first link down below is dump file. second file is some file that was labeled GPU crash, not sure what that was exactly.









https://1drv.ms/u/s!ApusGQiiXF37hBwBd_8aJLkIV8Kw?e=gYOVeW


https://1drv.ms/t/s!ApusGQiiXF37hBsWubqhHIr1XlSF?e=ICjER9

:)

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Black screen when playing games on fullscreen.

Hi Syrius,



Thank you for writing to Microsoft Community Forums.



To have clarity on this issue and guide you accordingly, kindly help us with the following information.

• Is the issue specific to a game or does it occur on all the games?
  
• Is the issue specific to only games or does it occur while playing full screen videos?
  

If the issue occurs while playing videos in full screen, you may want to uninstall and reinstall the video card drivers to see if it helps.

• Right click the Windows icon on the taskbar and choose
  Device manager.
  
• Expand Display Adapters, right click on your video card driver and choose
  Uninstall.
  
• Check the box Delete the driver software for this device.
  
• Reboot the machine for Windows to automatically reinstall the drivers.
  

If the issue is specific to games, it could be a compatibility issue. I suggest you to refer to the article
Make older programs compatible with this version of Windows and run the games
in compatibility mode to see if it helps.



If the issue persists, it could be due to the full screen optimization. As you’ve already updated the drivers, I would suggest you to disable the same and check if it works.

• Open Settings and go to System > Display.
  
• On the right pane, click on the Advanced graphics settings
  hyperlink.
  
• Uncheck Enable fullscreen optimizations
  and exit Settings.
  
• Restart the machine and see if the issue persists.
  

Let us know how it goes.

Regards,

 

I can't get a video to stream to my lg smart tv in full screen , it's playing full screen on the pc no problem

Hi Steve,

To assist you better, I like to know; how exactly you are trying to stream video from your PC to LG Smart TV?

As an initial step, I suggest you to try updating the display adapter on your system.

Follow the below steps:

• Click on the Start button, and type Device Manager on the search bar.
• Open Device Manager, expand Display Adapters.
• Find and double-click Display Adapters from the left panel to update.
• Right-click the device, and click Update.

As you are able to play the video full screen in your PC, then it might be an issue related to LG Smart TV. I suggest you to check for the LG Smart TV manual and check what all settings need to done to play video in full screen.

Kindly reply to us, with the status of your issue. We will be happy to assist you.

Thank you.