Windows 10: Screen Stuttering - Storage Device Issue

Discus and support Screen Stuttering - Storage Device Issue in Windows 10 Network and Sharing to solve the problem; I've been having a problem with my PC for a while now - I bought an ASUS ROG 2060 11 months ago as an upgrade to a GTX970, but my computer has been... Discussion in 'Windows 10 Network and Sharing' started by MattyAB, Jun 29, 2020.

  1. MattyAB Win User

    Screen Stuttering - Storage Device Issue


    I've been having a problem with my PC for a while now - I bought an ASUS ROG 2060 11 months ago as an upgrade to a GTX970, but my computer has been consistently stuttering in all use cases, getting increasingly worse. To clarify, by 'stuttering', I mean every so often at best ever few minutes, at worst every few seconds, what I'm doing will freeze for about a second. I have had the computer since 2016, and have factory reset it many times since. I factory reset a month ago as this problem was at its worst, and within two weeks of the reset I started noticing the problem again.

    My PC Specs are as follows:
    i7-6700 non-K, 3.4GHz, stock Intel cooler
    Asus RTX 2060 Strix Gaming OC
    Asus B150-Pro
    Samsung 850 EVO 250GB see attached file for CrystalDiskInfo details
    EVGA 500W 80 Plus PSU
    iiyama Prolite X3272UHS 4k
    Samsung S24C550L 1080p
    Samsung Syncmaster 2243 1080p

    I've been trying to self diagnose for a while so I'll give a roundup of the symptoms I've discovered:

    It doesn't just occur in games. Games are worse, but it will also do it when writing text in chrome, VS Code, etc., or using other productivity apps. Unity and Blender make it intolerable.
    It gets worse the longer my machine is on - manageable at the start, but after 30 mins of being switched on, it is doing it twice as often.
    Reinstalling windows doesn't make it go away.
    Sometimes when it's bad, file explorer will 'flicker' on another window - seems like it's switching between normal functionality and being in 'not responding' mode rapidly.
    Things on another monitor don't necessarily stutter - if I'm playing a game on my main monitor and have Netflix on my other monitor, the Netflix will keep playing normally while my main monitor stutters.
    Unplugging my two secondary monitors doesn't change it.
    Playing a game in much lower resolution doesn't change it.
    The CPU usage seems to spike up when it occurs - just when writing this, it spiked from 3% usage to 35% and back down almost instantly, but it wasn't being specifically utilised by any one program - the most used program was file manager at 10%. See attached for graph.
    Sometimes when moving files around the mouse will still move, but everything else is frozen and unresponsive.



    When I'm playing a game, I can watch task manager when this problem occurs and the CPU usage on the game spikes. When I'm doing something productivity-related, such as using Visual Studio or Blender, the CPU usage on both the program I am using and the CPU usage on task manager spikes. When I'm listening to locally saved music FLACs so reasonably high-bitrate using Groove Music, and I am not using the computer for anything else, the CPU usage of Groove and task manager spikes.



    Signs point to this being something to do with file explorer – seems like a problem with how windows is utilising the storage device?



    I'm really at a loss of what to try now to further narrow down the problem - if you have any ideas of what it could be, or what I could try that might help to narrow the problem down, it would be greatly appreciated :

    tl;dr - my computer seems to be randomly spiking up the cpu, and this cpu spike is being caused by whichever program is currently being used.





    Screen Stuttering - Storage Device Issue 1dbc80dc-38f0-4138-abba-469bf29bc845?upload=true.png

    This is my SSD information


    Screen Stuttering - Storage Device Issue afc4c6c3-b23e-4d01-b960-b4897d47c8be?upload=true.png

    This is the CPU usage when playing a game

    Screen Stuttering - Storage Device Issue 779a49b0-3f90-4679-a417-ee7c74a43b77?upload=true.png

    This is the CPU usage when doing absolutely nothing with the computer - this spike occurs between every 20 and 60 seconds.

    :)
     
    MattyAB, Jun 29, 2020
    #1

  2. Update and stuttering issue

    Hi,

    We would like to know more about the issue, kindly answer the following:

    • What is the make and model of your device?
    • Were you able to successfully update your OS to Windows 10?
    • Does the stutter happen even when you're connected to your Wi-Fi network?
    Thank you.
     
    Jeraldine Ase, Jun 29, 2020
    #2
  3. Internal Storage devices being detected as removable devices

    Hi,

    I would suggest you to update your storage controller driver.

    Method 1: Update Storage Controller Driver

    Follow the steps.

    • Press Windows key + X key and click Device Manager.
    • Expand the Storage Controller.
    • Right-click on the Storage controller Driver
      and select Update Driver Software.
    • Wait for sometime and check if the issue persists.
    • Restart your system.
    Method 2: Uninstall and then reinstall Storage Controller driver from the Manufacturer's Website

    Follow the steps.

    • Press Windows key + X key and click Device Manager.
    • Expand the Storage Controller.
    • Right-click on the Storage controller Driver
      and select Uninstall.
    • Now, go to the Manufacturer's website and download the latest storage controller driver.
    • Once the download is complete, double-click and run the setup file to complete installation.
    • Restart your system.
    Hope this helps. Please respond if you have further related queries.

    Regards,
     
    Jesinta Rozario, Jun 29, 2020
    #3
  4. Screen Stuttering - Storage Device Issue

    Windows 10 upgrade: Game stutter issue

    Hi,

    Compatibility issues is one of the possible reasons why you're experiencing stutter issues when playing a game on your Windows 10 device. To help you resolve this concern, we need to gather more details. kindly verify the information below:

    • Are you experiencing this issue with all of your games?
    • Are you having this issue when you are playing both online and offline games?
    • Does this issue occur on both digital and disk games?

    In the meantime, we suggest that you follow the troubleshooting steps provided on this

    link
    . This can help us resolve problems you may experience during gameplay on your Windows 10 device.

    We're looking forward to your reply.
     
    Wilfred Mac, Jun 29, 2020
    #4
Thema:

Screen Stuttering - Storage Device Issue

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