Windows 10: Screen time keeps making me request more time, mom cant figure out how to disable it

I've had this problem where after 10 pm, my computer wont let me go on it anymore and my mom can't figure out how to turn it off. Is there a way I can forcefully disable it without using the microsoft family app? Here is what it looks like

:)

 

Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Windows time keeps resetting to a wrong time

Hi,

For us to isolate your concern with your Windows Time, we would like to know the follow:

• To make sure that we have not missed on anything, may we know what are those troubleshooting steps you have taken to resolve the issue?
• Have you tried checking the CMOS battery? It provides power to the Complementary Metal Oxide Semiconductor (CMOS) chip. This chip stores information about the system configuration, including the date and time. If no, we suggest that you replace the battery.

We look forward to your response.