Windows 10: Screen turns black after updating graphics card driver

Hello there.


I have been experiencing the following issue: on January 15th my screen suddenly turned black. I tried the combination windows+ctrl+shift+b - no response. I deinstalled some drivers - nothing. Since my computer is only for gaming, I decided to reinstall Windows 10 completely. So I did that and started to install/update drivers, and as soon as I updated my graphic cards driver, the screen turned black again.

I have been updating my Windows weekly, and after every update I then updated my graphic card, however, the problem is still here. I am losing my mind over it.


Here you can see my hardware:

- AMD FX-8350 Eight Core Processor

- AMD 970 Gaming Motherboard

- AMD R7 370 Graphic Card

- SanDisk 128gB SSD for Windows


Windows Version: 19042.789


Does anybody have an idea how to fix it? Some people said that I may have to get a new graphics card and that would be my last step.


Thanks in advance!

:)

 

Black Screen During Driver Update

I reinstalled my laptop back to factory settings, and I wanted to update the GPU drivers. But when I try, the screen turns black during the update, but the computer is still running. I was forced to turn off the computer and turn it back on. I used system restore, so now I'm using the default drivers that came with the laptop. Can you guys suggest anything?

 

Black screen on Edge

Hello,

Thank you for posting your query in Microsoft Community.

Please answer the question below:

• Did you make any recent hardware/software changes?
• Is the complete screen black?

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

Please get back to us with the screen shot of the black screen.

I would suggest you to check this link and see if it helps.

How to include a screenshot in your post

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.

 

Graphic Problem With windows 10 and black screens issues while web surfing and playing videos.

Hi Reza,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if graphics card driver is corrupt.

To assist you to better, please provided us the information below:

• When you say that "And sometimes stutters for no reason during Web surfing", is the issue occurring while browsing through a particular browser or through all the browsers installed on the computer?
• Are you getting any error message?
• When you say that "black I install the last version of my graphic card ", how exactly have you tried to update graphics card driver?
• What is the make and model of the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting with black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.