Windows 10: Screen turns black, then mouse duplicates

So I found an issue with the windows display. The screen suddenly turns black, then after that the mouse duplicates. My screen recording softwares, like OBS, does not record the glitch. How do I fix this issue like using the regedit? Thanks!

:)

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.

 

Screen turns black with the mouse cursor after login

Hi Rayabrishami,

I understand the inconvenience caused. I will be glad to assist you with this.

I would suggest you to refer to the suggestion given by Andre Da Costa under the error section, "Black Screen during installation" and check if it helps;

How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation

You can also refer to the suggestion given by Sharath Srinivasa in the link below and try the steps under the section "black screen after sign-in and you can see a mouse cursor" :

Black screen after upgrading to Windows 10


Do get back to us with the result. We will be glad to help if you need further assistance.

 

Issue Duplicating Screen

Hi Coltswrestling,

Thank you for writing to Microsoft Community Forums.

1. What is the make and model of the computer?
   
2. Have you tried connecting
   using different cables?
   
3. Have you tried to duplicating laptop display to TV via HDMI?
   

You may try the below suggested steps to fix the issue.

Method 1: Change screen resolution on PC

1. Go to your desktop, right-click your mouse and go to
   Display Settings.
   
2. On the settings Window, click on “Advanced display settings”.
   
3. From the drop down menu, select the “Recommended” resolution and check the status of the issue.
   

Method 2

Sometimes this issue might occur possible due to faulty drivers. It is required to update the necessary display drivers to fix the issue. Please refer the article
Update drivers in Windows 10 on how to Update the drivers.

You may also refer the article Troubleshoot black screen or blank
screen errors and Set up dual monitors on Windows 10
for more information.

Hope it helps.

Muralidhar

Microsoft Community Moderator