Windows 10: Screen Turns Black When Gaming and After a Short While PC Restarts

So I started getting the issue when gaming about 5-15 minutes in and does not matter what the game is tried with Hell Let Loose, KSP, Icarus PC screen turns black and I can still hear the sounds but after a little while a minute or so the pc restarts. I can browse the web, I can stress test GPU or CPU, it does not fail, but when I open a game it happens. I have installed reinstalled Windows, I have reinstalled Nvidia drivers used DDU, I have tried using older GPU drivers, nothing works so far, all help and questions are appreciated, thanks.System is: i7-14700KFMSI GeForce RTX 4080 16GB

:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Black Screen after turning on the PC

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to see the screen of the PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
• What is the make and model of the PC?
• Do you get a black screen after login screen?
• Are you aware of any changes on the PC prior to this issue?
• When you say "everything turned on except for the screen" are you not getting display on the monitor?
• What happen, when you press Ctrl + Shift + Esc key from the keyboard?

Meanwhile, we would suggest you to perform these methods and check if that helps.

Method 1: If you are able to open
Task manager by pressing Ctrl + Shift + Esc key from the keyboard, then click on
File tab from the top and select Run new task. Now type
explorer.exe and check the box beside “Create this task with administrative privileges”

Method 2: Boot the PC to
safe mode from login screen,
then check if you are able to access the PC without any issues. If everything is fine in safe mode, then restart the PC to normal mode and check.



Method 3: If the computer is booting to black/blank screen, please follow
the suggestion from this article:
Troubleshoot black screen or blank screen errors



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.