Windows 10: Screen turns black while in game can still hear audio, have to reset pc to see again

Discus and support Screen turns black while in game can still hear audio, have to reset pc to see again in Windows 10 Drivers and Hardware to solve the problem; Hello I recently have begun to have these issues since 8/29/21It started with this error while I was playing a game. My screen went black but I could... Discussion in 'Windows 10 Drivers and Hardware' started by DavidHorta1, Sep 8, 2021.

  1. DAVIDHORTA1
    DavidHorta1 Win User

    Screen turns black while in game can still hear audio, have to reset pc to see again


    Hello I recently have begun to have these issues since 8/29/21It started with this error while I was playing a game. My screen went black but I could still hear my friends in discord and the game audio.I waited a while to see if just the game simply crashed but my monitor never turned back on so I restarted it which brought back the video.SourceWindowsSummaryHardware errorDate‎8/‎29/‎2021 11:41 PMStatusReport sentDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem&n

    :)
     
    DavidHorta1, Sep 8, 2021
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    Can’t hear audio while recording games or videos

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We will need some more information to help you with the appropriate troubleshooting steps. Please reply with the following details:



    • How are you recording the games or videos?
    • When you say, “I can't hear anything” you are unable to get the in-game audio or your voice?
    • What is the make and model of the computer?
    • Which build version of Windows 10 is installed on the computer? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.


    If you are using Game bar to record the games or videos, I suggest you to refer the steps mentioned below:



    1. Press Windows key + I to open
      Settings.
    2. Click on Gaming.
    3. Click on Capture on the left pane.
    4. Clear the check box for Record gaming audio only.
    5. Follow the same steps for Broadcasting.


    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Sep 8, 2021
    #2
  3. BOI2023
    boi2023 Win User
    screen turns black when launching game

    When I launch a game like Fortnite or PUBG the screen goes black, all I can see is the cursor and hear the game audio and nothing else so if you have a solution please tell me
     
    boi2023, Sep 8, 2021
    #3
  4. PEER_SAM
    Peer_Sam Win User

    Screen turns black while in game can still hear audio, have to reset pc to see again

    No audio in 'Asphalt 7: Heat'

    Hi Moezul,

    Thank you for writing to Microsoft Community Forums.

    Does the audio work in other applications?

    If you are not able to hear the audio in any applications. I would suggest to check with the steps below and see if it resolves your issue.

    Steps:

    1. Check if the audio driver is updated. Follow the steps mentioned in the article to update audio drivers.

      Update drivers in Windows 10
    2. The issue can occur if the appropriate playback device is not selected. Click the
      Sound icon (bottom right corner of the screen), click Playback device and select the appropriate device from the menu.
    3. Check the In-game audio settings to confirm if the sound is turned
      on.
    4. Check the Volume levels in the system's Volume Mixer to confirm that it is not turned
      off and the levels are appropriate. Right click on the Sound icon and select
      Open volume mixer. Adjust the settings as per your requirements.

    If the audio issue is only with the game, I would suggest to get in touch with the
    game developer
    to get a confirmation on this.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Sep 8, 2021
    #4
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Screen turns black while in game can still hear audio, have to reset pc to see again

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