Windows 10: Screen turns off while playing a few specific games.

I have both a laptop and a desktop. The laptop has a Ryzen 5 5500H, 8GB RAM, RTX 2050 4GB GPU, and a 512GB SSD. The desktop has an Intel i5-9400F, 16GB RAM, a 1TB SSD, a 1TB HDD with a 128GB SSD for the OS, and an MSI RTX 3060 Ti 8GB. While playing games like Control, Dying Light, and FIFA 24, the desktop screen goes black, with a notification sound, and the keyboard and mouse lights turn off. After restarting, the PC works fine again and only fails during these specific games. All other games work without issues. FIFA 24 is almost unplayable on my desktop but works perfectly on my lapto

:)

 

Black screen when playing games on fullscreen.

Hi Syrius,



Thank you for writing to Microsoft Community Forums.



To have clarity on this issue and guide you accordingly, kindly help us with the following information.

• Is the issue specific to a game or does it occur on all the games?
  
• Is the issue specific to only games or does it occur while playing full screen videos?
  

If the issue occurs while playing videos in full screen, you may want to uninstall and reinstall the video card drivers to see if it helps.

• Right click the Windows icon on the taskbar and choose
  Device manager.
  
• Expand Display Adapters, right click on your video card driver and choose
  Uninstall.
  
• Check the box Delete the driver software for this device.
  
• Reboot the machine for Windows to automatically reinstall the drivers.
  

If the issue is specific to games, it could be a compatibility issue. I suggest you to refer to the article
Make older programs compatible with this version of Windows and run the games
in compatibility mode to see if it helps.



If the issue persists, it could be due to the full screen optimization. As you’ve already updated the drivers, I would suggest you to disable the same and check if it works.

• Open Settings and go to System > Display.
  
• On the right pane, click on the Advanced graphics settings
  hyperlink.
  
• Uncheck Enable fullscreen optimizations
  and exit Settings.
  
• Restart the machine and see if the issue persists.
  

Let us know how it goes.

Regards,

 

screen flikkering and low fps when playing fullscreen games

Thank you for the update. Let us further isolate this concern, by disabling Game bar and Game DVR. To do this, you may follow the steps below:

How to disable Game bar

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game bar.
  
• 
  Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns
  Off.
  

How to disable Game DVR

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game DVR.
  
• 
  Click the switch below Record in the background while I'm playing a game so that it turns Off.
  

If the issue persists, I suggest that you create a local user and check if the same issue will occur.

Keep us updated.

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.