Windows 10: Screen went black and some stuff happened

Hello everyone, I just wanna know what happened to my laptop. I was playing a very light game this morning then my laptop suddenly freezes and turns black screen twice. and after the black screen some stuff happens. My shortcuts size settings returned to default150%, sleep button dissapeared in power options, i also cant find the sleep button in power options. and lastly my laptop doesnt turn off the screen imediately after shutting down. it shows blank black screen after the "shutting down" phase and only turn off the screen when all the lights are off.

:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black screen

Hi Steve,

Let us isolate your concern regarding black screen by answering these following questions:

• What are the troubleshooting steps you have done to resolve the concern?
  
• Were there any changes made on the computer?
• Were there any error messages after the black screen?
• When did it start happening?

We're looking forward to your response.