Windows 10: Screen will randomly freeze, audio still plays, but I cannot turn off my computer from the OS

It occurs randomly, sometimes after hours or like a few minutes after booting the pc. I've tried updating BIOS, graphics drivers, and checking the RAM to no avail. Sometimes if it happens while I'm streaming audio it will loop the last 1-2 seconds endlessly while the screen is frozen.

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Computer Hard Freezes Randomly - No Error logs or Memory dumps


I posted on Sevenforums a few days ago regarding this issue:

I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?

Thanks for your time!

 

System freezes randomly

My computer freezes randomly, it could be playing videos, games, or merely being idle. All input and output devices freeze (screen freeze and audio as well).

I have reinstalled the system in the SSD but no luck.

I have also tried the SFC scan and the DISE scan, check and restore fix. Just wonder how can I know what causing the error exactly. The event viewer did show some error but errors were about forced restart after the freeze instead of what happened at or
before the freeze.

Any suggestions are welcome. Thank you so much!