Windows 10: Screencapture from primary computer on a remote computer is not working

I am running a remote PC with Remote Desktop. I need to do a screen capture on it from the primary computer. Shift print-screen and Window key - print-screen are not working on the primary computer do the screen capture on load data into the clip board.

:)

 

Can I start a computer remotely?


It occurs to me that maybe I'm working on the wrong computer. Possibly the remote computer is configured properly and the problem is with the computer sending the wake-up call.

Can someone recommend a step-by-step protocol for pinging or sending a wake up command to the remote computer?

Thanks

 

Remote Desktop can't connect to the remote computer

We suggest that you disable any security program on your computer and check if it resolves the issue.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as
soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Then follow the steps below to ensure remote desktop is enabled:

• Click Start.
• Click on File Explorer.
• Right-click This PC.
• Select Properties.
• Click Remote settings in the upper left hand corner.
• Ensure the option Allow remote connection to this computer and
  Allow Remote Assistance connection to this computer is selected.
• Click Apply and OK.
• Reboot the PC for the changes to take effect.

Let us know the result.

 

Can I start a computer remotely?


SysAdmHowto - Thanks. That's the step-by-step that I like and can follow w/o a great deal of preknowledge. Unfortunately it didn't work for me. The step 4 "wake on magic packet" isn't on my properties tab. I'm including a screen capture. My other settings are as recommended. I do have "wait for link" and have it enabled as auto-detect. See screen capture.

NavyLCDR - I tried rolling back my driver but apparently the driver that is installed is the oldest one. It is grayed out. But the date is 2010 and my computer was purchased in 2008 with Vista. I upgraded to Win 7 in 2013 and the Network adaptor was likely part of the windows install.


Still working on this.