Windows 10: Scroll down is not working

Im not able to scroll down on anything , I have a laptop but I use external mouse (not working on both ). Please help

submitted by /u/kdruss
[link] [comments]

:)

 

scrolling bad

New event. When placing cursor over a list or row of columns, even the volume bar scrolling is automatic and proceeds to one end of the series and stops. The scrolling also stops when I move the cursor away from the list but am unable to select anything in the list. Not all the possible lists are effected. Other sites have recommended mouse/kb fixes. Have tried all those but the phenomena persists. Have not had any known updates recently and don't have a restore point to try. Any other suggestions? W10Pro 1903

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John