Windows 10: scrolling feature isnt working on my touchpad?

I have a problem on my device msi gf63 thin 10sc scrolling feature isnt working on my touchpad , I tried using latest driver for the touchpad and it didnt work , i tried to download latest bios but it didnt work too , But when i used another bios it did work but temporarily and the device was lagging , so what should i do ?

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Touchpad scroll not working on Windows 10

My Dell Inspiron 15 came with Windows 10...the scroll function quit working. When I rolled back the driver using the steps listed above, it still didn't work...the touchpad settings disappeared and the touchpad did not even show up in the device list
anymore...then I had to figure out how to find the correct "mouse" on the device list and restore the driver...when the driver downloaded, the touchpad settings would not open...then when I tried to open a url on a webpage, all I got was a window asking me
if I wanted to leave this page...my recommendation is not to follow these directions...just use your up and down arrow to scroll...it will save you some trouble...

 

Lost the scroll feature on touchpad

Hello,

Thank you for writing to Microsoft Community Forums.

Please try these steps and let us know-

1. Please refer these steps to resolve
touchpad problems.

2. If this does not work, run the legacy hardware.

This is the step to uninstall and reinstall Touchpad drivers and add legacy hardware

• Press Windows key and R key together and then select Device Manager.
  
• Expand the Mouse and other Pointing devices section.
  
• Right click on touchpad drivers and select uninstall. Make sure all the touchpad drivers are uninstalled and restart the device.
  
• Click on Action tab and select the option ‘Add legacy hardware’ and click on Next.
  
• Select the option ‘Install the hardware that I manually elect from a list (Advanced)’ and select the touchpad drivers and click on Next and Finish.
  

3. If that does not work, download the
Touchpad drivers from device manufacturer website and install it and check if it helps.

You may also refer
Touchpad Usage and Troubleshooting Guide and check about this issue.

Hope this helps.

Let us know if you got the help you needed by clicking Yes or No.

Regards,

Gowrish S

Microsoft Community -Moderator