Windows 10: Sculpt Keyboard Prevents Windows 11 PC From Sleeping

I have the same problem as the user in this locked thread. However, I do not have an AMD video card per his solution, nor would disabling functionality of my video card be a solution to the problem if I did.

:)

 

Sculpt Comfort Keyboard not registering 1st keystroke

Hello Kit,

An outdated or incompatible driver can be one of the possible factors why this issue occurs. That being said, I suggest you to Run the Hardware and Devices troubleshooter
and check. Follow the steps to run the troubleshooter:

1. Press Windows key + S on your keyboard.
2. Type Troubleshoot and hit
   Enter.
3. Click on Hardware and Devices.
4. Run the troubleshooter and follow the on-screen prompt.

Also suggest you to go the link below and download the latest drivers for the keyboard and see if it helps to resolve the issue:

Sculpt Ergonomic Desktop

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as
soon as I can.

 

Keyboard prevents PC from sleeping; how to debug/solve?

My self-assembled PC fails to enter sleep mode. I managed to track it down to my trusty Logitech G15 (v1) keyboard; if I disconnect it or if it replace it with another keyboard, the PC does enter sleep mode.

What can I do to debug further and solve this issue?

What I have tried so far:

• I set the time for switching off the screen to two minutes and for sleep at 5 minutes; the screen goes indeed black after two minutes, but about 2.5 minutes later, it switches back on. Sleep mode is not entered after 5 minutes.
  
• I set the time for sleeping to two minutes; the PC indeed sleeps after two minutes and doesn't wake up by itself.
  
• I ran the MCE Standby Tool (geregistreerd via Argeweb), which suggests that when the screen comes back on, that it received a user input event just before.
  
• I disabled 'allow this device to wake up the computer' for all 5 keyboard devices in my keyboard manager; didn't help.
  
• I explored all uses of the powercfg command to no effect.
  

I come to the tentative conclusion that this is not about waking up the PC, but about input events that prevent the PC from sleeping. These events must be in the software-realm, since once the PC sleeps, they do not occur anymore.
It seems as if the keyboard generates 'ghost' input events every ~4.5 minutes, which have no visible effect, save for preventing the computer to sleep.

I like to continue to use this keyboard, but I don't want it to prevent my PC to sleep. What can I do to debug and/or solve this? Are there any tools that can trace or log all events generated by the keyboard?

Note: I have used the same keyboard with previous PCs and they never had this issue. So it seems the issue is with a specific combination of the keyboard with hardware and/or software.

My PC is built around an AMD 3700X processor on an MSI Mortar Max motherboard, running Windows 10.

Update:
I tried also the following:

• uninstall Logitech Gaming Software --> still doesn't sleep
  
• reinstall Logitech Gaming Software --> still doesn't sleep
  
• use G15 keyboard with laptop (no LGS) --> sleeps fine
  

So there still seems to be some magical relation between the keyboard and the specific PC.

 

microsoft sculpt ergonomic keyboard

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. Does the issue occurs while using a specific application or all the applications?
   
4. Is the trans-receiver for the keyboard connected properly to the PC?
   

Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

Microsoft website.



If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



Regards,

Prakhar Khare

Microsoft Community – Moderator