Windows 10: seagate external hard disk not showing up

Hi,


Device manager indicates Unknown USB Device device descriptor request failed,


Under Mass Storage - Properties - Error Code 45


Other HD and SDs are working good.


Can someone help............................

:)

 

Cannot find (Seagate) external hard drive in File Explorer.

Hi,

Thank you for updating us on the issue.

To understand the issue better, please provide us more information.

1. I would recommend you to check in Disk management, if the (Seagate) external hard drive is detecting in Disk management. Follow the below steps:

a. Press Windows Key + R and type diskmgmt.msc and hit
Enter.

b. Check if the system is detecting (Seagate) external hard drive and let us know.

2. What exactly happen when you try to access on the hard drive? Do you receive any error message/error code?

Awaiting your response for further assistance.

 

Windows 10 not detecting my seagate 1 TB external hard disk

Hi,

Thank you for coming back to us with the status.

To understand the issue better, I would like to know what exactly happen when you try to open the file?

Let’s try simple steps and check if this helps. I would recommend you to connect the external hard disk on different computer and check if you are able to open the files.

I also, suggest you to go to the Disk Management and check if the drive are detecting on the system.

Press Windows + R and type diskmgmt.msc on the box and hit
Enter.

Method 1.

For now, I suggest you to go to device manager and update Seagate driver and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on Universal Serial Bus to expand, right click on the Seagate
  device and click on Update.
  

If the issue still persist, you can try the below method.

Method 2.

I suggest you to connect the SD card to the system and run check disk on the hard drive to see if there are any corruptions. Follow the below steps:

• 
  Press Windows key + X, click Command Prompt (Admin).
  
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f

Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost. Once Check Disk completes, boot
the computer and then check.

Hope this helps. Keep posting us with status we will be glad to help you.

 

external hard drive showing up in device management but not disk management

Hi,

I recently tried to use a brand new Seagate 2TB External HD, but it is not showing up. It initially showed up, but after I tried reformatting it to exFAT32, it disappeared from the disk management list.

I then tried:

• refreshing the disk management list,
• inserting into a different USB port,
• re-starting my computer, and
• uninstalling the device from device manager/letting it refresh,

I still can't see it. There is no yellow error in the USB controller list.

I'm on Windows 10.

Intel i5-3317U @ 1.7GHz

Any suggestions? Thanks!