Windows 10: Seagate External Hard drive Decryption

My Seagate Expansion Portable Drive (1 TB) was encrypted in Microsoft Windows 10. When I tried to decrypt it and removed password, Initially, it was removed. but when i plugged it in again in PC, it started asking for password / recovery key. I am using the same key which was set as before but the response is, "Key you have entered is incorrect" even upon using the recovery key, it say recovery key doesn't match this drive.


Please advise, how to decrypt or access the data.

:)

 

Cannot find (Seagate) external hard drive in File Explorer.

Hi,

Thank you for updating us on the issue.

To understand the issue better, please provide us more information.

1. I would recommend you to check in Disk management, if the (Seagate) external hard drive is detecting in Disk management. Follow the below steps:

a. Press Windows Key + R and type diskmgmt.msc and hit
Enter.

b. Check if the system is detecting (Seagate) external hard drive and let us know.

2. What exactly happen when you try to access on the hard drive? Do you receive any error message/error code?

Awaiting your response for further assistance.

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

Seagate External 2T Hard Drive

Hi Richard

I should point out that I updated from Win 8 to Win 10 some time in September

To answer your questions;

Yes, I used the Seagate drive the previous day

No, the Seagate drive was not connected during the upgrade

The Seagate external hard drive is USB powered

The contents on the external Seagate hard drive are still intact and can been proven on another PC

I have a external WD hard drive which is still recognized post upgrade

Mark