Windows 10: searching solution for my hdd external

hello,i am seaching solution for my externnal drive...i dont know how it happen, 2 days ago, when i want to access file in ex hdd, it show error massage and hdd dont show how much file or capasity, then i unplug the usb/ ex hdd and plug in again to laptop... hdd missing from file explorer...then i follow some tips after searching in google, still no resultlike diferent computer/laptop, diffrent usb port, cmd chkdsk, uninstal in device manager, restart windows etc...My LaptopAsus A46cb 2013intel core i3-3217U CPU @ 1.80GHz 1.80 GHz8,00 GB 7,83 GB usable---device properties >> event

:)

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Quirky behaviour with external HDD

Since you have already checked Device Manager and did not see any errors, we suggest that you manually uninstall the device drivers for your external drives. Doing this will allow the system to install the driver for your external drive automatically and
correct any error. You can follow the steps below to uninstall the device driver:

• Search for Device Manager via Cortana and hit the
  Enter key.
• Go to View, and click Show hidden icons.
• On the Device Manager, check under Universal Serial Bus Controllers (if the drive is connected via USB). The drive should appear as a USB Mass Storage Device.
• Uninstall the USB Mass Storage Device listed in the Device Manager.
• Restart your PC.
• After restarting, allow the default USB Mass Storage Device drivers to be automatically downloaded by windows. Make sure that you are connected to the internet for this process to push through.
• Reinstall all other drivers from the support website of your External drive.

We look forward to your response after completing the steps.

 

diagnose external HDD

Thanks to all for our suggestions. I'm still working on this, but need to bow out for a day or two. Here's what I've tried so far:

• downloaded crystaldiskinfo and the HDD doesn't show there either.
• Tried jumanji suggestion #8and get "about:blank#blocked". could be my firewall but haven't gotten that message for a while
• My HDD is not in a case
• I can't use a UDB c cable on this drive. It has one of those long mini connectors with a long and short side
• Device Driver shows no yellow triangles (see image)
• I have a Windows 10 laptop but haven't tried the drive there (yet) Yes, my desktop is the Acer mentioned in my profile