Windows 10: Second Monitor Unavailable After Update - Graphic Driver Error

Has anyone had this issue, can anyone offer a fix????This is on Windows 11. Intel Graphic Driver UHD 620, there is an error in the event logevice PCI\VEN_8086&DEV_5917&SUBSYS_07E61028&REV_07\3&11583659&0&10 had a problem starting. Driver Name: oem71.inf Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318} Service: igfx Lower Filters: Upper Filters: Problem: 0x0 Problem Status: 0xC00000E5

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Second monitor turned black, worked before

Hi Hendrik,

I appreciate you for trying the troubleshooting steps.

I will certainly help you with the issue you are experiencing with the display on second monitor.

This issue might be related to the Intel HD Graphics 3000.

Provide us the additional information to assist you better with this issue:

• What is the exact error message/ error code of this issue?
• Have you made any changes to the operating system prior to this issue?

Please follow below mentioned steps to fix the issue:

I suggest you to download and install the latest Intel HD Graphics 3000 drivers from the manufacturer's website and check if it helps.

Refer to the below link:

https://downloadcenter.intel.com/search?keyword=HD+Graphics+3000

Please get back to us, if you are still experiencing with the display on second monitor.

Thank you.

 

Loosing second monitor by updating the graphic driver on win10-64bit

Hi,

Your concern regarding the undetected second display after updating the driver can be caused by an improper display configuration or a possible driver related issue. To isolate your concern, we'd like to ask the following:

• Which Windows build version is running on your device? Type
  winver in the search box and press Enter to help you identify the build.
• If your device is running on a later version, we suggest that you download and install the latest update by following the steps provided on this
  link. You can check the
  Windows 10 update history to see the list of the update.
• What are the troubleshooting steps that you've performed to resolve your concern?

To rule out any driver related issues, we suggest that you uninstall and delete the affected driver, then download and reinstall the latest driver from the manufacturer's site. To do this, follow the steps below:

• Press the Windows + X key, then select
  Device Manager.
• Locate and right-click the affected display adapter.
• Select Properties.
• Under the Driver tab, select Uninstall Device.
  
  
• Check the box for Delete the driver software for this device.
• Select Uninstall or OK to complete the change.
• Once you're done, run the driver software to install it manually.
• Restart the device if prompted, and then check if the display was setup properly. You can follow the steps on this
  Forum Article created by
  Andre Da Costa on how to add multiple monitors.

In the event that the issue persists, repeat steps 1 to
3, then select Roll Back Driver to revert to the previous version and isolate if concern is affected by an incompatible driver version.

We'll appreciate if you can send us an update.

 

Windows 10 can't detect my second monitor

Thank you for confirming. We can do the following:

When the second monitor is not detected, we need to isolate if it's the monitor, the cable connecting them, or the port. We suggest that you remove your 1st monitor, then use the 2nd monitor as your 1st monitor. After that, connect the 1st monitor as the
2nd monitor.

Usually, this it's driver-related. Windows 10 won't be able to detect the 2nd monitor if the monitor driver is out of date or faulty. We recommend, rolling back to the previous installed graphics driver and monitor driver if it updated. Otherwise, update your
graphics and monitor drivers on the Device Manager. To do so, follow the steps below:

• Type Device Manager in the Cortana search bar and press Enter.
• When the Device Manager window appears, click the Display adapters and right-click the item below.
• Select Properties, then Driver tab, and click Roll Back Driver and follow the on-screen instructions.
• Expand the Monitors, then right-click the second monitor and select Properties.
• Click the Driver tab, and click Roll Back Driver and follow the on-screen instructions.

If the issue persists, update the drivers. You can manually update the driver by visiting the websites of your graphics card and monitor manufacturers to get the fully compatible drivers for Windows 10. You can run the Find
and fix problems with devices and hardware to automatically check for driver updates. Additionally, we'd like to know the make and model of your graphics cards and monitor?

Post back anytime at your convenience.