Windows 10: Secondary drive locked with Bitlocker after factory reset

I had to perform a factory reset on my Dell Inspiron 17-1779 after Dell updates were installed. My machine has an SSD primary drive and a secondary SATA drive. I can not access the secondary drive after the reset because it is locked with Bitlocker. I have gone to oneDrive and get the message "You don't have any BitLocker recovery keys in your Microsoft account." When I go to the "more info" I get instructions like find where you wrote it down...I never wrote it down because I didn't activate it. I have never heard of Bitlocker before, and now I am having a nightmare!!! My secondary drive is where I backed up my documents and work!


I sincerely hope someone can help me!

:)

 

Bitlocker has locked me out of windows during doing a full reset on surface book.

Bitlocker has locked me out of windows during doing a full reset. Don't have keycode or access to any windows directory including being prevented from doing full factory reset because it appears that the volume where the instalation copy of windows is stored,
seems to be 'Volume 3', is the only volume listed twice over, and both are locked by bitlocker. The system is a surface book with windows 10.

How do I work around this to do a full factory reset?

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

https://technet.microsoft.com/en-us/library/ee424315(v=ws.10).aspx

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

hard drive locked with bitlocker

If you don't have your encryption key (bitlocker key), the Store won't be able to do very much besides a factory reset (return the computer to "brand new condition"). Although you could do that yourself without going to a store.

But first, if you have ever linked your account to your Microsoft Account online, your key might be stored in your private OneDrive account. Try this:

• • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.
• 
  If you still can't get in, you'll need to reset your PC.
  Learn how.