Windows 10: secure remote desktop option?

I'd like to set up a way to remotely access my mom's laptop so I can help her with random minor issues using windows and the internet when I'm not at her house. I was looking into installing the RDP wrapper to enable remote desktop on her Win10 PC, but then read that it's a common target for cyber attacks of various forms, and at 81, she's pretty gullible and susceptible to such attacks, so probably best if we don't leave that hole open.
So is there another option that is more secure, where I could view her desktop while she's logged in, and either take control or talk/walk her through some tasks? Also, in case it's important, I use Win10 pro from my home PCs.
TIA!
KC

:)

 

Remote Desktop Options

I have Windows 7 machine which is on 24/7 which I would like to remote into with security and ease kept in mind. What are your suggestions? Is RDP good enough?

 

Windows 10 - Remote Desktop

Hi,

We will surely assist you with the issue you are facing with Windows 10.
- Which version of Windows 10 Operating System are you using?

- Were you able to upgrade to Windows 10 successfully?

I suggest you to refer the below steps and see if this helps.

• 
  Enable remote desktop in settings
  
  • Control Panel\System and Security\System, Click "Remote Settings" on the left side
• 
  Verify my port forwarding settings were properly forwarding to my computers local IP address
  
  • run "cmd.exe" and then type "ipconfig". Find your IP from that list

[*]

• Make sure your firewall settings are open
• Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"

• On the left, click "Allow an app or feature through Windows Firewall"
• Click "Change Settings"
• Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

Let us know if this helps.

Thank you.

Credits to : Jace_Sango.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator