Windows 10: Security devices - Trusted Platform Module

Hi there

On my nice shiny HP envy laptop : HP ENVY Notebook - 13-d008na (ENERGY STAR) Model #: P0R94EA

I of course removed the W10 Home with the HP Bloatware (actually very small amount -- well done HP for delivering a reasonably clean OS not riddled with ads and trialware etc) to re-install my W10 PRO from an earlier HP laptop.

W10 went through the various upgrades to hardware for updated drivers etc and after re-activation WORKED FINE.

I found though in device manager I'm missing this "Trusted Platform Module" security device. There's a finger scanner on the laptop - so I've downloaded what I think is a driver but I'm still getting the info action against the device in the Device manager.

Anybody using one of those finger print scanners and know how to get it working --or is this still not available in W10.





Cheers
jimbo

:)

 

TPM returned an unexpected error(exception from hresult: 0x8029010c)

I had the same problem. I went into Device Manage > Security Devices, then right-clicked on Trusted Platform Module 2.0, and selected uninstall. I was prompted to reboot. When I went back into Device Manager after rebooting, the Trusted Platform Module
2.0 was still there and appeared to be enabled. So I went back to try to turn in BitLocker, and this time is worked fine.

 

Bitlocker and Trusted Platform Module problems

We appreciate the screenshot you sent.

This issue usually occurs because the Trusted Platform Module (TPM)
uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

• Open Device Manager on the device on which you are experiencing the issue
• Uninstall the Trusted Platform Module driver.

Give us an update after following the troubleshooting steps provided.