Windows 10: SEEING VIDEO AND HEARING SOUND

I suddenly can't see video on utube or hear sound on BBC iplayer or BBC Sounds. these worked fine before Xmas. Can anyone help?

:)

 

Unable to hear sound

Hi Arif,

Thank you for posting your query on Microsoft Community.

Please reply to the following question to better understand your issue:

1. Is your issue confined to a single application or for all?

Method 1: Run the troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Windows Store App. Please provide a password if asked for it and click ok.
  

Method 2: I would suggest you do the following steps and see if it helps:

Update Sound, video and game controller drives from Device Manager.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  

Method 3: If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,

 

sound

Hi,

Thank you for posting the query on Microsoft Community.

As per the description I understand that you are unable to hear the email notification sound.

I suggest you to try the following steps and check if it helps:

• 
  Go to Control Panel Items
  
• 
  Click on Sound.
  
• 
  Click on Sounds Tab.
  
• 
  Click on Desktop Mail Notification.
  
• 
  Click TEST.
  
• 
  Click OK.
  

And check if you are able to hear the email notification sound.

Please let us know if you need further assistance.

Thank you.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue