Windows 10: seemingly random audio/video stutter and freeze on win10 2004

almost everytime I play a game or watch a video at a random time after starting the sound and video start freezing at a consistent rythm. the mouse lags too. i dont know exaclty what triggers it honestly the only time ive been able to recreate this issue is when installing a gpu driver, but im not sure if this is a gpu issue. This started happening after i bought and had installed a new SSD to my system, so windows had to be installed again in the new drive. ive tried fixing corrupt windows files and uninstalling and reinstalling all audio drivers.

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:)

 

No video or audio in Win10 with GTX 980

I've followed all suggested steps to fix a system-wide audio/video bork, with no luck. I've deleted and updated drivers, changed a crapload of settings, on and on.

No matter if it's an Amazon Prime or YouTube video, a DVD, or an MP4 saved locally, audio and video aren't working. (I don't play games.)

A video will run properly for maybe 30 seconds and then start to stutter badly until it freezes with seemingly random occasional single-frame jerks (technical term).

Currently, I'm wondering if the different refresh rates for the dual monitors have something to do with the problem. One is 59Hz, the other 60Hz. I believe Win10 forces 59Hz, per a rather confusing explanation on Microsoft site.

If you've encountered something like this, I would be truly grateful for suggestions.

Brief system specs:

Win10 64
32 GB RAM
MSI GeForce GTX 980 video card
ASUS M5A99FX Pro R2.0 (Socket 942) motherboard
Dual Monitors:
ViewSonic VX2262wm monitor (L: [email protected]) connect with HDMI to DVI adapter
Acer G215HV monitor (L: [email protected])
Audio: I'm using a Logitech USB headset that has never given me problems

- - - Updated - - -

A solution appeared when I plugged my oldish Logitech USB headset into my laptop which previously had not shown signs of these audio/video symptoms.

Sure, enough the same problem appeared with video/audio stuttering to near-standstill.

When I plugged in headphones with a 3.5mm adapter, the problem disappeared.

However, a new problem shortly appeared: the voices of main characters in videos were suddenly much lower than the background noise in the scene.

I sort-of solved this by playing with the settings in the Realtek HD Audio Manager - specifically, in the DTS Ultra PC II tab.

I checked the box to enable DTS, and I played with the "enhancement" settings.

Also, I played with the level settings here: right-click volume icon in Windows taskbar, and choose Sounds > Playback > choose Realtek headset being used > Properties > Levels > Balance > set both levels to about 32.

 

latency issues, random stutter + audio stutter

hey, im having dificultys with my pc. im having problem with every task im doing, even playing a yt video. so the problem is im having random freezes and audio freezes/lags every 10-40 mins. i dont exactly know whats causing it but im pretty sure its not the disks/ram. ive ran a test on a program called latencymon and thats all ive got. let me know what tests i should do to help give more information about the problem and i will. ive been having the problem for like half a year now and its pissing me off. heres a picture that might help : (bios is last version btw). also ive gotten a lag that made the pc black screen and audio loop and i had to force restart!
PARTS:
amd ryzen 7 3700x
rx 5700xt nitro +
2x 1tb samsung qvo
asus prime pro x470 motherboard
2x8 3600mhz gskill ram

 

Win10 Audio and video stutter

Hi,

I have tried everything and have not found a solution. About a week ago I played around with the Windows audio enhancements while listening to youtube videos - no issues from that. Then, with my HDD running very slowly (has been for a while), I installed
Acronis True Image and cloned my HDD to an SSD and another HDD. Afterwards, all three now have a distinct audio stutter.

No other hardware changes have been made. I have googled every guide I can find. I have uninstalled & reinstalled every driver that I can think of. I have uninstalled Acronis. I have played with the Windows power settings. I have tried AHCI in the BIOS (just
blue screens). I have uninstalled Windows updates, and nothing makes any difference. It affects youtube videos, as well as local music and video files on my HDD/SSD.

Tried uninstalling Acronis and it is no better. I test using a youtube stutter/judder test (which is a spinning symbol) and the audio stutters (from a separate youtube clip) line up with the video stutter. I have also run youtube audio clips, local movie
& audio files etc, and they all stutter.

Has anyone had an issue like this and resolved it? Reinstalling Win10 would be a pain. I upgraded from Win7 and I don't think that I bought an install disk at the time.

Evan