Windows 10: Selected Reset on Photos and all my Video Projects are Now Missing

I selected reset on the photos app, in the video editor trying to fix an issue with the video quality, it said you will not lose any of your files. But after I hit reset all of my video projects are missing. They were cut files of videos that were not saved anywhere else. I looked in the %LocalAppData%\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe but it was empty. Is there anywhere else these video projects might be saved?

:)

 

Windows Photos Export Video Project Problem

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the Photos App, while exporting video project. We were able to create and export the video project. So the issue could be with photos app installed in the PC. I would suggest you
to follow the steps mentioned in these methods.



Method 1: Please refer the steps as mentioned in

Fix problems with apps from Microsoft Store article.



Method 2: You can also try to re-install the app using PowerShell. Here are steps to re-install photos app:

1. Open PowerShell (Admin). Right click on the start button and then on PowerShell (Admin).
   
2. Then type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
   
3. Once the above command is successful. You can install the Photo app from Microsoft Store.
   

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Photo App- not having the Video project feature

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties as you are unable to find the Video Project feature in Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the version of Photos app installed on the PC?
  
• Were you able to see this option before in Photos app on this computer?

Ideally, you should see the Video Projects option in Photos app, as shown below.





However, if the option is missing, we can try a few steps and check.

Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from
   Microsoft Store and check.

You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Get started with Microsoft Photos

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Video projects in photo app

Hi there, thanks for your question.

Once you've finished creating your video in the Photos app, you can follow these steps to finalize it:

- Select Export or share.

- Choose a file size.

- When it’s ready, select Share to social media, email, or another app.

More information on video projects in the Photos app here:

https://support.microsoft.com/en-ca/help/17205/...

Please let me know if you need further support! Thanks!