Windows 10: Sent mail not showing in sent folder on Windows mail app

I have just purchased a new laptop windows 11, and used the windows mail app to set up my 2 gmail accounts. I have an issue however that when i send a mail, it is sent and received without issue, however the sent email does not save into the sent folder.I have logged into the web browser version of gmail and also checked the accounts on my iphone mail app, and the emails are not in the sent folders on their either.The emails are being sent and are 100% being received - its just there is no trace of them in the sent folder - can anyone help!

:)

 

Outlook 2016 doesn't show sent mail in sent mail folder

The "Outbox" is only for unsent mail so I guess you don't mean that but rather "Sent Mail"?

Anyway, what is your email account?

My sent mail for gmail (bottom account below) shows not under "Sent Items" but "[Google Mail]\Sent Mail" whereas my outlook.com account (top one below) shows in the root of the IMAP tree.





You can change the root folder path (that is the name of the directory that the "inbox", "sent items" etc directories are stored under on your IMAP server) here:





but while entering the root folder name here works for other IMAP mail accounts I use (so you see "Sent Items" under root not subdirectory) I use I never got it to work properly for Gmail on Outlook 2016 for some reason.

 

Mail app not displaying sent emails in folder


I've added an IMAP account provided by an institutional server (****@fidas.org). I've checked that sent items are stored correctly when working on Windows Live Mail or from webmail.



This is not the case with the new Windows 10 metro mail app, sent emails don't show in any of the sent folders I've created.



I've been struggling with the issue for quite a long time. My mail provider does not know where the issue might be. I believe it is somehow related to the name the windows mail app gives to the folder for sent items. If I knew the exact name of that folder I could create a folder with that name through the webmail page and finally have all of my devices properly sync.

I've talked to the technical service and they adviced me to switch to another mail provider app. I would prefer not to do that because I like the integration with People and other windows apps.



Thank you.

 

sent mails does not show up in sent mail folder soon after senting the mail

Hi,

As per your description, I understand that the sent item icon does not show up in the Mail app. We will assist you to resolve the issue.

If you are unable to see the Sent mail icon from the mail app, I suggest you to click the Hamburger icon on the Top left corner of the mail app, which will expand and shows the sent items folder.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.