Windows 10: SentinelOne Agent Stopping Windows 11 Upgrade

We are running SentinelOne agent 22.2.4.558 and Windows 10 22H2. We are attempting to upgrade to Windows 11 and encountering a Windows 11 Update error stating "SentinelOne Agent - Your PC requires the latest version of this app.". We are on the latest version available, and there was a known issue with previous versions of SentinelOne causing the upgrade to Windows 11 to error out, but were told that the current version we are on will upgrade to Windows 11. We were referred to Microsoft support since we don't want to uninstall or disable the SentinalOne AV for the upgrade. Does anyone have any

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Windows 11 install

Hello,

I am trying to install windows 11 and it gets to 35% and then gives me a message saying that I need to update SentinelOne Agent. The current version I have is 21.7.5.1080. On the SentinelOne website it says i just need version 21.5 or higher to install Windows 11.

How do i resolve this to install windows 11?

 

Windows 11 Crashes Apparently Caused by Agent Ransack.

Hello,



Windows 11 is apparently crashing due to Agent Ransack, refer following.

Can you please provide any suggestions etc?



A summary follows;

1. I have not observed a crash if Agent Ransack is not in use,
   
2. An increase of virtual memory, refer following, apparently assisted, though crashes still occur,
   
3. The crashes apparently only occur if both: searching with Agent Ransack, and using Windows Media Center;
   
   1. The same search without Windows Media Center apparently does not crash,
      
   2. Yes, Windows Media Center – I have not found a suitable alternative, and
      
   3. I experienced only one crash, despite “thousands” of searches using both: Windows 10, and Windows Media Centre; on another computer.
      
4. I have updated to the latest revision of Agent Ransack,
   
5. The crash’s likelihood is apparently related to search’s character length,
   
6. I have access to a computer with Windows 10 that successfully completes a search that causes Windows 11 to crash, and
   
7. I unsuccessfully trialled changing the hard drive being searched,
   

The crash errors include the following:

1. Kernel mode heap corruption
   
2. Bad pool caller, and
   
3. Page in non page area.
   

Thanks and regards.



Agent Ransack:



Agent Ransack – Mythicsoft



Virtual Memory:

How to manage virtual memory on windows 11

 

error windows 10 desktop agent tray has stopped working

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.