Windows 10: September 28, 2024 Order number 2217547028 No Install key provided?

September 28, 2024 Order number 2217547028 I ordered the Upgrade from HOME to PRO. $99.00. Shows Completed. Was charged. The Activation prompt requires the NEW 25 character KEY. That was not sent. No way to get KEY or REFUND Found.The Microsoft Store is disfunctional and does not have Contact/Support options.

:)

 

Order History missing the Product key/Install option

I ordered 2 copies of the Windows 10 Home (download) edition from Microsoft's website and I understand Microsoft does not have any record of the product keys, nor do they offer refunds on that type of order.

The instructions given by Microsoft to retrieve those keys is:

1. Go to Order History, find Windows 10, and then select Product key/Install.
   
2. Select Copy to copy the key, and then select Install.
   
3. Select Download tool now, and follow the instructions.
   
4. A wizard will help you through the steps to install. You can install Windows 10 on a PC or a Mac.
   

The problem is that the order in question does not have a Product key/Install option. Is this a bug with Microsoft's website?

 

windows 10 code 28

Hi,

Thank you for posting your query on Microsoft Community. I understand the inconvenience you face. I will certainly help you with this.

Error code 28 indicates that the drivers for that device are not installed. I suggest you to try the below given method and check if issue is resolved.

Method 1:

I suggest you to restore the drivers to previous version by rolling back. To restore a driver to its previous version, kindly follow the below given steps.

You must be logged on as an administrator to perform these steps.

• Press Windows key + Xand then click on
  Device Manager. ‌
  
• Double-click the category containing your device driver, and then double-click the name of the device that you want to restore to a previous driver version.
• Click the Driver tab, and then click
  Roll Back Driver.

If you are logged on as a standard user, the button will be dimmed, which means it's unavailable. You must be logged on as an administrator to roll back a driver.

Method 2:

If there no internet connection, I suggest you to download the Ethernet and Network adaptor driver setup file
from the manufacturer’s website using other PC and install it. Double click on the driver setup file and install it and check if internet start working.



Please post back with the results, we will be glad to assist you further.

Thank you.

 

Numbers key does not lock after installing windows 10

Hi Richard,

Thank you for posting in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to access number lock key form the keyboard after upgrade to Windows 10, we will help you to resolve this issue.

Please let us know with the following to assist you better:

1. Have you made any changes to the BIOS?

2. Is this issue confined only with the number lock key?

I suggest you to perform the below troubleshooting steps and check:

Method 1: Run the Hardware and Devices troubleshooter and check.

Follow the steps to run the troubleshooter:

• 
  Press Windows + W keys on your keyboard to get the search option.
  
• 
  Type Troubleshooting and click
  Troubleshooting.
  
• 
  Now type Hardware Troubleshooter in the search option.
  
• 
  Click on Hardware and Devices troubleshooter to run the troubleshooter.
  

Method 2: Try to update the drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Expand Keyboard ">" symbol.
  
• 
  Right-click on the device and click on Uninstall.
  
• 
  Restart the computer so that the driver will be automatically updated
  
• 
  Or you may contact the manufacturer's website and install the driver.
  

Hope this information helps. Reply to the post with updated status of the issue to assist you further.