Windows 10: Series X Controller Issues

/u/eightbitjoker · Nov 20, 2020

Hi,

I’m posting here out of desperation but hopefully something gets brought up that I haven’t tried yet. My situation is as follows:

I bought a Series X controller to use with my PC and I’m aware there’s an issue with Windows 10 right now where it works fine wired but does not get recognised as an Xbox controller when used through Bluetooth (Shows up as Bluetooth LE controller or some weird name). Looking up online I’ve seen people have various success trying to solve this specific issue, some claiming that their controllers work perfectly over Bluetooth and others saying that their controllers are now in useable.

After a few hours of tinkering I thought it might be a good idea to start over - I was supposed to go ahead and uninstall the Xbox Controller device in Device Manager but now I think I accidentally uninstalled something called “Xbox Controller 4461” (the numbers I assume are unique to my controller) under Bluetooth instead of under Xbox Peripherals. Now my controller won’t pair over Bluetooth with any PC, I’ve tried on 2 desktops and a laptop and so far no dice.

At this point can I still salvage my controller or did I just do something irreversible?

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:)

Brink · Nov 20, 2020

Known Issues on Xbox Series X and Xbox Series S

Hi there,

What an exciting time! The Xbox Series X|S have both launched and we hope you are enjoying your time with the next generation of gaming! In the event you do run in to any issues though, we have you covered. Some issues might be known issues and we have the proper teams hard at work to resolve these instances ASAP. Be sure to check below for any issue you might be experiencing. As we learn more about workarounds or potential resolutions, we will update this post. If your issue is not listed below, be sure to head on over to the Xbox Series X|S FAQ for further assistance. Happy gaming!

4K/120hz

Known Issue: If you are using a L: [email protected] TV that also supports VRR you might encounter no signal or corrupted image when the Xbox is configured for 4K120+VRR. This issue occurs with various TVs from LG, Samsung, or Vizio.

Workaround:

Update to the latest firmware on your TV

If using an LG TV - Software, Firmware & Driver Downloads | LG USA Support

If using a Samsung TV - Samsung Download Center: Owner's Manuals, Firmware Updates & Drivers | Samsung US

If using a Vizio TV - VIZIO Support

If the issue still persists, also consider trying the following:

Configure the console for 4K/60 with VRR by going to Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate.

Configure the console for 4k/120 with no VRR by going to Setting> General> TV & display options> Video Modes> uncheck the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.

If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.

If you are experiencing a corrupted image, here are your workarounds to reverting back to a safe video mode:

Restart your console and configure your video modes to one of the listed options above.

If you're still experiencing a corrupted image after restart, disable VRR on the TV. Please consult your TV manufactures on how to do this.

If the issue still persist after steps 1 and 2, perform the video mode reset sequence to get back to a safe state and configure for one of the two options above. To do this, follow the steps on this page here under “Your screen is blank after you turn on the console > Reset your display settings”.

EA Play app

Known Issue: The EA Play app will not launch or install on an Xbox Series X|S device.

Workaround: There is no workaround at this time but we are working with our app partners to find potential resolutions for the future. At this time, the app will only work on an Xbox One generation device.

If you are looking for ways to claim your 10-Hour trials for popular games like FIFA 21 or Madden 21 on an Xbox Series X|S device, you can find them in the Store. To do this, go to Store and Search for your game. Select the game desired from the search results and click on the “Free Trial with EA Play” button on the game description page.

If you are looking to play full games included with your EA Play subscription, you can access them in My Games & Apps > Full Library > EA Play.

Game Captures

Known Issue: Some users will see HDR captures appearing too dark when captured on Xbox Series X or Xbox Series S.

Workaround: There is no known workaround but a fix will be coming soon in a future console update.

BBC iPlayer app

Known Issue: The BBC iPlayer app will not launch or install on an Xbox Series X|S device.

Workaround: There is no workaround at this time but we are working with our app partners to resolve this. At this time, the BBC iPlayer app will only work on an Xbox One generation device.

Q: Why isn’t the BBC app available on Xbox Series X|S?

A: Many of your favorite streaming apps like Netflix, Disney+, Spotify, YouTube, Amazon Prime Video, Twitch, Sky, Now TV and more, are on the Store waiting for you when you boot your new Xbox console. There are a small number of apps that are not yet available - like BBC iPlayer – but we are working with partners to add these as soon as possible.

DVD & Blu-ray playback

Known Issue: Some users may insert a DVD or Blu-ray into their console and encounter a black screen.

Workaround: If you are experiencing this, simply remove the disc from the console, restart the console, and then re-insert the disc into the console to watch your disc.

PeacockTV app

Known Issue: Some users will experience occasional pixelated frames while using the PeacockTV app on Xbox Series X or Xbox Series S.

Workaround: There is no known workaround at this time but the proper teams are working on a fix to be included in a future update.

Quick Resume

While Quick Resume is fully operational with thousands of titles, we are aware a select number of Optimized titles may be experiencing issues with this feature. To ensure the best possible experience for our fans, we’ve disabled the feature for these titles and are working as quickly as possible to fix this at the platform level.

Click to expand...

Source: https://answers.microsoft.com/en-us/...1-33ab671179b5

Greg Carmack - Windows MVP 2010-20 · Nov 20, 2020

xbox series x controller via bluetooth not recognized in games

The Bluetooth steps I gave were only in case you need them. The actual repair steps for your controller were the first links I gave. Have you started on them yet? Please do not skip any steps. We often find out later that the fix was the skipped step.
If you need help performing any step I will help.

More here including how to update these controllers:

https://support.xbox.com/en-US/help/hardware-ne...

https://www.windowscentral.com/will-xbox-series...

https://support.xbox.com/en-US/help/hardware-ne...

kousik2020 · Nov 20, 2020

Xbox series x/s controller connected to PC via Bluetooth but not working

Yes. I also followed the steps provided my Microsoft

Known Issues on Xbox Series X|S

windows 10 KB number for OS Build is greater than the one listed

the controller firmware is up to date from the Xbox Accessories app.

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