Windows 10: Serious virus prevents me from resetting the computer

Discus and support Serious virus prevents me from resetting the computer in Windows 10 BSOD Crashes and Debugging to solve the problem; Update: pretty sure it is a virus. Try to recover from a previous version. Failed. And the restore backup are deleted. Try to reset the computer from... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Xuanye888, Jul 17, 2022.

  1. XUANYE888
    Xuanye888 Win User

    Serious virus prevents me from resetting the computer


    Update: pretty sure it is a virus. Try to recover from a previous version. Failed. And the restore backup are deleted. Try to reset the computer from Start. But just cannot open anything. I click on any button things pops up for less than a second and then closed.How could I reset, without having a reset device?Hi,Weird things just happen to my computer. First, I cannot type anything longer than two letters. Try to search sth in google, type "h", everything looks ok; type a "a", then the search window flash and the two letters disappear. Same thing happens in excel as well. Besides, I cannot c

    :)
     
    Xuanye888, Jul 17, 2022
    #1
  2. I NEED HELP
    i nEeD HeLp Win User

    computer virus

    i think me computer has a virus when i start it up there are no short cuts or task bar( thing with the start button) any suggestions on how to fix it? thanxs


    L: email-martinjurewicz@hotmail.com
     
    i nEeD HeLp, Jul 17, 2022
    #2
  3. JSSSSSSSSS
    Jsssssssss Win User
    Jsssssssss, Jul 17, 2022
    #3
  4. ANUP KARKAL
    Anup Karkal Win User

    Serious virus prevents me from resetting the computer

    Cannot reset the computer in Windows 10

    Hi,

    I understand that you are facing issues when you are trying to reset the computer. I will certainly assist you.

    Please answer the below questions to assist you better.

    1. What is the make and model of the computer?

    2. What error message or error code you are getting when you are trying to reset the computer?

    This issue might have occurred when the boot files are missing or corrupted.

    I suggest you re-built the boot record by following the below commands and check if it helps.

    You will have to use Windows 10 installation media to follow the steps to boot into Recovery Environment and try to rebuild BCD.

    Step 1: I suggest you to create an installation media for
    Windows 10 using the media creation

    tool:

    Installing Windows 10 using the media creation tool

    Step 2: After preparing the installation media, insert it hard reboot the device and follow the below:

    • Boot into Windows Recovery Environment using the Windows 10 installation media.
    • Click on Repair your computer.
    • Click on Troubleshoot and in the Advanced options.
    • Select Command Prompt. Type the following commands into the prompt and press Enter key after each command.
      • bootrec /fixmbr
      • bootrec /fixboot
      • bootrec /scanos
      • bootrec /rebuildbcd
    5. Restart the computer.

    NOTE: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that

    may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    Hope it helps. Reply to the post with an updated status of this issue for further assistance.
     
    Anup Karkal, Jul 17, 2022
    #4
Thema:

Serious virus prevents me from resetting the computer

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