Windows 10: Services "Application Information" or "User Profile Service" high CPU

Recently, one of my service host processes in the task manager showed about 13% CPU usage on my i7. I manually restarted each service in its list and found my problems: Application Information refused to stop on its own, but User Profile Service, which takes Application Information down with it, solved my CPU drain. Yesterday, the windows services locked me out. When I tried to stop the problem services, I got "Error 1061: The service cannot accept control messages at this time." Fearing a virus, I tried to run Malwarebytes, but it gave me the same error message. I managed to run it in safe mode, but this did not solve the problem. As of now, I have a CPU drain and no apparent way to stop it. Can anyone help?

:)

 

nokia 7210 supernova " contact service "

you need to take it to a nokia care center

 

nokia 7210 supernova " contact service "

my nokia 7210 supernova isn't working.. after the nokia logo appeared, the screen goes white then it shuts down.. what am i going to do?? i searched for answers but it didn't do any better on my phone.. your help is very much appreciated..

Blue hills.jpg

 

Hi Arsenurderer and welcome to Tenforums.
Let's get the virus possibility out of the way:

Run RKILL
RKill Download
Post the log that pops up upon completion.

Run "Scan" of ADWCleaner
Downloads - AdwCleaner - ToolsLib

Post the scan log
C:\AdwCleaner\AdwCleaner[S1].txt

If you're around now, wait for my response - do not reboot, and do not run "Clean".

 

I downloaded adw and rkill, but both displayed "This service cannot accept control messages at this time" when I tried to run them.

 

Can you boot into Safe Mode and try running them?

 

ADW found some threats in the registry. This is the log file.
# Updated on 24/04/2017 by Malwarebytes# Database : 2017-04-24.1 [Local]# Operating System : Windows 10 Pro (X64)# Username : Daniel - # Running from : C:\Users\Daniel\Desktop\adwcleaner_6.046.exe# Mode: Scan# Support : https://www.malwarebytes.com/support***** [ Services ] *****No malicious services found.***** [ Folders ] *****No malicious folders found.***** [ Files ] *****No malicious files found.***** [ DLL ] *****No malicious DLLs found.***** [ WMI ] *****No malicious keys found.***** [ Shortcuts ] *****No infected shortcut found.***** [ Scheduled Tasks ] *****No malicious task found.***** [ Registry ] *****Key Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDKKey Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1Key Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDKKey Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1Key Found: HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}Key Found: HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}Key Found: HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}Key Found: HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}Key Found: HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}***** [ Web browsers ] *****No malicious Firefox based browser items found.No malicious Chromium based browser items found.*************************C:\AdwCleaner\AdwCleaner[S0].txt - [1578 Bytes] - [14/05/2017 13:43:07]########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1651 Bytes] ##########

 

Okay, I'd say that you can go ahead and let ADWCleaner delete those keys (Run the Clean).
Malware scan of OCComSDK.dll (TODO: ) 23522724e1e012a9580aaf4c06beb4fdfdd7606f - Reason Core Security Labs

 

Please fill in your system specs so we know what we've got here.
System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials

Please run

JRT
Junkware Removal Tool Download
Please post the log if it finds anything.

If you have Ccleaner Free on the system already, run it on your browsers, clearing out all temp files, cache, cookies (using default settings is fine).

If you don't have it on your system, boot back into normal mode, install and run it .

I'm not seeing anything major, just adware (OpenCandy).

 

I deleted the files and let ADW restart my computer. The processor drain is still present and the services are still not accepting control messages. Any ideas for the next step?

 

I am researching.
Please fill in your system specs?
I have to break for a few minutes - will be back. *Smile

 

Try stopping the Windows Update service (wuauserv) and see if that makes a difference.

 

Windows update got stuck in "stopping," so I disabled its startup and restarted the computer. CPU usage has returned to 1%. I will monitor it for a while, but it looks like that was it. Thank you.

 

Okay - here, you're not finished. *Wink
Reset Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials

And I'd like to see you turn off Fast Startup and give it a couple real shutdowns.
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

.

 

I followed your instructions. Windows update is running without any processor drain. Turns out I had fast boot disabled all along. Again, thanks.